| Fundamentals of Supervision I | |
| Course Outline: | This course will provide new supervisors with the tools necessary to begin their role in management. Participants will have the opportunity for peer interaction plus the ability to discuss real-life scenarios with instructors with extensive supervisory experience. This course is a must for the professional development of new & prospective supervisors. |
| Date(s): | 1/9/2012 - 2/27/2012 |
| Time(s): | 8:30 am to 11:30 am |
| Day/Sessions: | 7 sessions |
| Location: | MASCPA, 160 Roosevelt Ave, Suite 400, York PA 17401 |
| Cost: | $355 Members $ Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
| Fundamentals of Supervision II | |
| Course Outline: | This course is recommended for all supervisors who have completed Fundamentals of Supervision I. The course content goes beyond the basic materials covered in Level I.
Include: Motivating People at Work, Making Plans and Carrying Out Policy, Excercising Control Over People and Processes, Managing Information and Solving Problems, Counseling Troubled Employees, Converting Complaints and Conflict into Cooperation, How and When to Discipline, Improving Productivity and Innovation, Building Higher Quality Performance, Controlling Costs and Budgeting, Equal Opportunity Under The Law, Employees Safety and Health. |
| Date(s): | 1/10/2012 - 2/21/2012 |
| Time(s): | 8:30 am to 11:30 am |
| Day/Sessions: | 7 sessions |
| Location: | MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401 |
| Cost: | $355 Members $ Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
| Communications in the Workplace | |
| Course Outline: | Course Outline: Fourth Core Requirement for Supervisory Certificate
Would you like to speak confidently in front of others, manage meetings effectively, write business correspondence in a professional manner? If you think your communication skills are holding you back or if you have recently gotten a new promotion, which requires better communication skills - this course is for you! Career advancement brings new challenges and requires new skills to overcome those challenges. Enhanced communication skills are vital for success. This communications course will focus on concrete skills, which can immediately be implemented in the workplace.
This class will run on Wednesdays. *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Payment must accompany non-member registration. Cancellation Policy: All cancellations must be received at least 5 business working days prior to class start date. Substitutions will be accepted at anytime. No shows and cancellations less than 5 business days prior to class start will be charged the advertised price for the class. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone: (717) 843-3891, Fax: (717) 854-9445, E-mail: tmarcase@mascpa.org. |
| Date(s): | 1/11/2012 - 2/22/2012 |
| Time(s): | 8:30 am to 11:30 am |
| Day/Sessions: | 7 sessions |
| Location: | MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401 |
| Cost: | $395 Members $450 Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
| Motivating, Understanding and Leading Your Team | |
| Course Outline: | This course provides supervisors with an overview of many of the concepts dealing with human behavior, attitudes, and motivation in the workplace. Beginning with a review of basic principles of leadership, motivation and change, this course focuses on the forces motivating an individual and work team responses to situations, events, and changes in the workplace. |
| Date(s): | 1/12/2012 - 2/23/2012 |
| Time(s): | 8:30 am to 11:30 am |
| Day/Sessions: | 7 sessions |
| Location: | MASCPA, 160 Roosevelt Ave, Suite 400, York PA 17401 |
| Cost: | $355 Members $435 Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
| Preventing Job Burnout How to Renew/Retain Enthusiasm for Work | |
| Course Outline: | The potential for job burnout is an occupational hazard for anyone balancing a full-time job and a normal life in today’s world. This workshop is designed to explore the many “faces” of job burnout, and what an individual manager, as well as an organization, might do to minimize the potential devastating effects of this syndrome on both themselves and their employees.
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| Date(s): | 2/28/2012 - 1/1/1900 |
| Time(s): | 8:30 am to 12:00 pm |
| Day/Sessions: | 3.5 hours |
| Location: | MASCPA, 160 Roosevelt Ave, Suite 400, York PA 17401 |
| Cost: | $102.00 Members $129 Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
| Legal Issues for Managers | |
| Course Outline: | The EEOC’s Vice Chair Naomi Earp says organizations need to focus on supervisors to root out real or perceived discrimination. EEOC directives strongly encourage all organizations to train their supervisors. Enhance your organization’s affirmative defense to charges of discrimination and harassment by enrolling your supervisors in this timely program. COURSE CONTENT: A manager has more responsibility to his/her organization than supervising daily work activities. Managers have a legal responsibility to use employment policies and procedures that will keep them out of court. This course is designed to give supervisors a basic understanding of laws that govern the workplace. Understand: The Cost of a Lawsuit, Discipline in the Workplace, Employment Discrimination, Wage Regulations, Preventing Harassment, Americans with Disabilities Act & Family Leave, Hiring Legally Other Employment Laws |
| Date(s): | 3/7/2012 - 4/4/2012 |
| Time(s): | 8:30 am to 11:30 am |
| Day/Sessions: | 5 sessions |
| Location: | MASCPA, 160 Roosevelt Ave, Suite 400, York PA 17401 |
| Cost: | $294 Members $345 Non-Members |
| Vendor: | MASCPA |
| Instructor: | |
CUSTOMER SERVICE CERTIFICATE
There are currently no Customer Service Certificate courses scheduled.
* NOTE: Course titles, costs, length and vendor are presented for planning purposes only and are subject to change.