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| Apprenticeship Programs | Assessments | |
On-line Registration You can now register on-line for all of our training courses. |
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| Trade & Technical | Certificate Programs | |
| Health & Safety | Professional Development | |
| Apprenticeships | Food Manufacturers' Consortium | |
Course Catalog These courses are not currently scheduled but they are a part of our curriculm. Please call Tammy Marcase at 717-843-3891 to inquire about dates and scheduling. |
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| Trade & Technical | Certificate Programs | |
| Health & Safety | Professional Development | |
| Customized Courses | Food Manufacturers' Consortium | |
| Apprenticeships | ||
Certificate Programs
SUPERVISORY CERTIFICATE SERIES
This program is designed to address the needs of supervisory personnel, both newly appointed supervisors and those who are in need of a structured training program to enhance their supervisory skills. Taken in its entirety, the program offers coverage in basic foundation principles of supervision, and addresses specific practical skills in such areas as: employee motivation, interpersonal and written communication, disciplinary processes, labor relations, employee training, and fundamental safety issues. This program offers the flexibility of selecting elective courses for a wide variety of exposure and seminars for topics which may be new or emerging.
Required Core Courses:
Fundamentals of Supervision I
Fundamentals of Supervision II
Motivating, Understanding, and Leading Your Team
Communication in the Workplace
Elective Courses (Select One):
Practical Solutions for Everyday Workplace Problems
Why don't Employees do....
Suggested Topical Seminars (Select Two):
Effective Employee Interviewing
...or any other MASCPA seminar judged relevant to your position...
Communications in the Workplace
Course Outline: Course Outline: Fourth Core Requirement for Supervisory Certificate Would you like to speak confidently in front of others, manage meetings effectively, write business correspondence in a professional manner? If you think your communication skills are holding you back or if you have recently gotten a new promotion, which requires better communication skills - this course is for you! Career advancement brings new challenges and requires new skills to overcome those challenges. Enhanced communication skills are vital for success. This communications course will focus on concrete skills, which can immediately be implemented in the workplace.
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Conducting
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On-Site Supervisory
Course Outline:
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Legal Issues for Managers
Course Outline: EEOC directives stringly encourage all organizations to train their supervisors. Enhance your organization's affirmative defense to charges of discrimination and harassment by enrolling your supervisors in this timely class. A manger has more responsiblity to his/her organization than supervising daily work activities. Managers have a legal responsibility to use employment policies and procedures that will keep them out of court. This course is designed to give supervisorsa basic understanding of laws that govern the workplace.
Date(s): TBD
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Day(s)/# of Sessions: 5 sessions
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Time Management
Course Outline: You have 168 hours in a week. In this 3-hour session, re-view the way you value time, re-configure the way you spend time, and re-construct the way you organize time. Here is the agenda:
- Defining Time Management as a Resource
- Planning and Prioritizing Components
- Organizing and Controlling Your Use of Time
Date(s): TBD
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Day(s)/# of Sessions: 3 hours
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Fundamentals of Supervision II
Course Outline: This twenty hout course is recommended for all supervisors who have completed Fundamentals of Supervision I. The course content goes beyond the basic materials covered in Level I.
Include: Motivating People at Work, Making Plans and Carrying Out Policy, Excercising Control Over People and Processes, Managing Information and Solving Problems, Counseling Troubled Employees, Converting Complaints and Conflict into Cooperation, How and When to Discipline, Improving Productivity and Innovation, Building Higher Quality Performance, Controlling Costs and Budgeting, Equal Opportunity Under The Law, Employees Safety and Health.
Date(s): TBD
Time(s): 1:30 pm and 4:00 pm
Day(s)/# of Sessions: 8 sessions
Location: MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401
Cost: 345 Members / Food Consortium Members / 425 Non-Members
Vendor: MASCPA
Instructor: Royce Campbell
Fundamentals of Supervision I
Course Outline: This twenty hour course will provide new supervisors with the tools necessary to begin their role in management. Participants will have the opportunity for peer interaction plus the ability to discuss real-life scenarios with instructors with extensive supervisory experience. This course is a must for the professional development of new & prospective supervisors.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Day(s)/# of Sessions: 8 Sessions
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Preventing Job Burnout How to Renew/Retain Enthusiasm for Work
Course Outline: The potential for job burnout is an occupational hazard for anyone balancing a full-time job and a normal life in today’s world. This workshop is designed to explore the many “faces” of job burnout, and what an individual manager, as well as an organization, might do to minimize the potential devastating effects of this syndrome on both themselves and their employees.
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Program Objectives:
At the completion of this workshop, participants will be able to:
- 1. Define what “job burnout” is, and is not.
- 2. Assess how close to burnout they themselves might be both personally and on the job.
- 3. Explore the recommended strategies for preventing job burnout.
- 4. Determine ways to minimize the burnout potential of their overall work environment.
- Program Outline:
- 1. Welcome & Introductions
- 2. Definitions, symptoms, impact
- 3. Self-assessments
- 4. “Paths to Personal Power”
- 5. Summary and Action Planning
Date(s): TBD
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Day(s)/# of Sessions: 1 Day
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Effectively Managing Employee Performance
Course Outline:- Objectives:
- Define what performance management IS and IS NOT
- Explain the benefits of effective performance management to the manager, the employee, and ultimately, the organization
- Discuss the key components of an effective performance management "system" (orientation, training, counseling, documentation, etc.)
- Identifying performance gaps and best ways to address them using your "system"
- Explore best practices related to giving effective feedback related to performance issues
Target Audience: This workshop is designed for any supervisor or manager who is trying to establish or fine tune an effective performance management system and provide effective feedback.
*The Food Consortium is funded through the PA Dept. of Labor. Participants will be required to confidentially provide their Social Security numbers prior to or on the day of class in order to receive the Food Consortium price. Companies will be invoiced the full cost of the class for those attendees who do not provide the social security number.
Fee must accompany non-member registration. Any company interested in joining the Food Consortium, please call Pattie Strayer at 717-843-3891, pstrayer@mascpa.org. No shows will be charged full price.
Date(s): TBD
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Human Resources for Supervisors
Course Outline: Learn the "alphabet soup" of Human Resources - simple and easy tips to keep you legal while on the front line, concentrating on operations, day-to-day:
- Topics include:
- Americans with Disabilities Act – ADA -what do I HAVE to accommodate?
- Family Medical Leave Act – FMLA
- When do I NEED to offer Equal Employment Opportunity – EEO
- Performance vs. underperformance
- Fair Labor Standards Act - FLSA: overtime? Paid to wait?
These and many more ways to keep your work flowing, hit your performance goals and stay above the law!
Target Audience: This workshop is designed to inform front line supervisors of the current human resource laws.
*The Food Consortium is funded through the PA Dept. of Labor. Participants will be required to confidentially provide their Social Security numbers prior to or on the day of class in order to receive the Food Consortium price. Companies will be invoiced the full cost of the class for those attendees who do not provide the social security number.
Fee must accompany non-member registration. Any company interested in joining the Food Consortium, please call Pattie Strayer at 717-843-3891, pstrayer@mascpa.org. No shows will be charged full price.
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Team Communications in the Workplace
Course Outline: This program (a critique) explores the three main factors, Attitude, Behavior and Conversing; and the underlying communication elements that, when improved, will lead to a fuller understanding of the communication process. The following outline illustrates the content of this program.- [A] Brief Pre – assessment (and review as necessary)
- [B] Three main factors: 1. Attitude (mindset), 2. Individual temperaments and behavior, 3. Conversing-Aptitude of verbal reasoning, Meaning of words we use, Non-verbal communication situations (body language), Barriers to Interpersonal communications, Barriers to Organizational communications
- [C] Applications: Knowing how to give constructive feedback, How to dealing with anger, Responding to employee concerns, Dealing with gender communicative differences, Resolving performance problems, Dealing with ‘time wasting game players’, Facilitating Meetings (teams)
- [D] Post – assessment (includes elements from the pre – assessment and content from this program).
*Please note that these classes are all sponsored by the Department of Labor. To receive the discounted price, the class participants must confidentially and securely supply their social security number. *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Original Equipment Manufacturers Consortium, please call Tammy Marcase at 717-843-3891.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Business Writing
Course Outline:- General Guidelines on Writing Well for Business
- Getting Grammar Straight
- Parts of Speech
- Grammar and punctuation rules
- Top 10 grammar mistakes
- Dealing With Questions of Style
- Abbreviation, capitalization, and other information
- Top 8 style tips
- Avoiding Common Mistakes
- Composing Office Documents
- Recommendations for emails and office documents
- Top 10 tips for writing office documents
- Critique and reviewing of office documents
- Composing and editing relevant office documents
*Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Effective Decision Making
Course Outline: Who makes the decisions in your business? At any given point in time, everyone in your company is faced with decisions to make and, whether or not these decisions are large or small, they all affect the outcome of your company’s success.
This workshop will provided participants with the tools to effectively make decisions.
- By the end of this session, attendees will:
- understand the role of personal values and opinions in decision-making;
- understand and effectively utilize three decision making models;
- be able to recognize an effective decision;
- recognize the role of brainstorming and a ‘thinking environment’ in the decision making process;
- recognize why people don’t or can’t make decisions;
- understand the complexities of group decision making and the diversity of decision making styles available to you as a decision maker
- understand the 10 Components of Creating a Thinking Environment and
- understand the 14 critical keys to decision making.
Date(s): TBD
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CUSTOMER SERVICE CERTIFICATE
Quality Customer Service
Course Outline:
In a highly competitive market, great customer service skills can give you the edge to beat out the competition. This class will focus on being a customer-focused organization, delivering world-class customer service, knowing your customer, the relationship between listening and delivering credible customer service, and exploring the link between service and sales. Relationship of communication to service, giving and getting information, communication through feedback.
Date(s): TBD
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Business Ethics
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Dealing With Challenging People
Course Outline: The goal of this workshop is to better deal with challenging people. The principal way you can accomplish this is through honing your face-to-face problem solving skills, which include the ability to deal with aggressive and passive personality types, as well as applying strategies for diffusing a difficult situation.
Learning Objectives:- Correctly identify major personality styles based upon their use of verbal and non-verbal cues.
- Define the different types of “challenging people”.
- List and explain strategies for diffusing a verbal attack.
- Practice how to deal with aggressive people.
- Determine your strengths and weaknesses with communicating with challenging people.
Program Outline:- 1. Welcome & introductions
- 2. “Challenging People” – Who Are They?
- 3. Models for handling difficult situations and challenging people
- 4. Assertive, Aggressive, Non-Assertive Personalities – How to Identify Them
- 5. Self-Assessment – Which one am I?
- 6. The 10 typical types of challenging people
- 7. Key Principles/Proven Interventions
- 8. Practice Exercise
- 9. Summary and Action Planning
Target Audience: Customer Service Representatives, and Administrative Professionals
Date(s): TBD
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Everyday Negotiation Skills
Course Outline: Getting Your Way 101. If you nned to get even some small concessions with vendors or customers, are you nervous? Do you tend to withdraw or avoid the situation? Practise those win-win skills; learn the principals of everyday negotiation skills, how your personality impacts your negotaiting style, and how to assess your "power."
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On-Site Customer Service
Course Outline:
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Day(s)/# of Sessions: 12-20 Hours
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Quaity Customer Service
Course Outline:
In a highly competitive market, great customer service skills can give you the edge to beat out the competition. This class will focus on being a customer-focused organization, delivering world-class customer service, knowing your customer, the relationship between listening and delivering credible customer service, and exploring the link between service and sales. Relationship of communication to service, giving and getting information, communication through feedback.
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International Business Etiquette
Course Outline: THIS CLASS HAS BEEN POSTPONED
In this program, participants learn about International culture and the nuances of communicating globally in each of these geographical areas: China, Japan, South Korea; Western and Eastern Europe; Central and South America. Specific topic areas include: Business and Social Climate; Greetings, Introductions, Gift Giving, Business Cards; Language and Communication – Verbal and Nonverbal Signals; Negotiating, Persuading, and Winning; International Business Conduits: E-mail, Memos, Faxes, Voice Mail, Teleconferences, Videoconferences. This program is valuable to sales representatives, sales directors and managers, corporate executives, and administrative personnel, as well as purchasing managers, production supervisors, and plant managers.
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Selling Your Product From The Inside
Course Outline: This course is designed to provide techniques to develop company sales by the customer service professional. Participants will examine the importance of customer service in the organization’s sales chain, methods for strengthening internal and external customer relationships and practices that lead to the cultivation of sales.
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* NOTE: Course titles, costs, length and vendor are presented for planning purposes only and are subject to change.
