| Overview | Training Grants Available | |
| Apprenticeship Programs | Assessments | |
On-line Registration You can now register on-line for all of our training courses. |
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| Trade & Technical | Certificate Programs | |
| Health & Safety | Professional Development | |
| Apprenticeships | Food Manufacturers' Consortium | |
Course Catalog These courses are not currently scheduled but they are a part of our curriculm. Please call Tammy Marcase at 717-843-3891 to inquire about dates and scheduling. |
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| Trade & Technical | Certificate Programs | |
| Health & Safety | Professional Development | |
| Customized Courses | Food Manufacturers' Consortium | |
| Apprenticeships | ||
Professional Development
MATERIALS AND OPERATIONS MANAGEMENT
Intruduction to Lean Manufacturing Workshop
Course Outline: Manufacturers must reduce costs to remain competitive and improve profits in today’s marketplace. Industry needs leaders skilled in identifying and eliminating wastes within manufacturing and administrative processes. Industry faces a shortage of skilled leaders able to champion the lean culture change. Employers need to train their employees how to identify and eliminate unnecessary costs. One method of achieving this goal in a short period of time is through classroom participation and instruction in understanding Lean Manufacturing techniques. Lean Manufacturing seeks to highlight and then eliminate unnecessary events that are not value added in the eyes of the customer.
A lean implementation will reduce product cycle time, excess inventories, excess floor space, defects set-ups and other hidden process costs. Your organization will have less dependence on third party experts. This training is designed to be transportable between many industries and environments.
This eight hour course is a solid introduction to Lean Manufacturing concepts and terminology and sets the base for more advanced lean courses such as Value Stream Mapping, Cellular Manufacturing, and Continuous Improvement.
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
Location:
Cost: Members / Food Consortium Members / Non-Members
Vendor:
Instructor:
Fundamentals of Operation Management
Course Outline: This is an intensive class with 12 sessions including a mid-term and final exam. See below for a description of sessions.
Session 1 Operations Management Overview, brief summary: describe operations management from a high level. Describe why organizations exist, how operations management impacts the success of a business, and typical functions within operations management.
Session 2 Transforming Customer Needs, brief summary: describe how to turn a customer’s need into a product or service. Recognize the stages of product life cycle, R&D, product design, and project planning.
Session 3 Design and Selection of Process 1, brief summary: understand how we turn a product or service into a process. Describe the criteria for selecting a process and different types of process equipment.
Session 4 Design and Selection of Process 2, brief summary: understand how we turn a product or service into a process. Identify and demonstrate selection criteria for product/process mix decisions, concurrent engineering, and make /buy decisions.
Session 5 Facility Selection and Layout 1, brief summary: understand the needs of facility selection, layout and product flow. Criteria for site selection, physical arrangement of resources, and criteria for equipment layout.
Session 6 Facility Selection and Layout 2, brief summary: understand the needs of facility selection, layout and product flow. Describe the concept of work and the use of time standards, line balancing, and concept of bottleneck management.
Session 7 Mid-term (60 minutes), Ordering Systems, brief summary: understand the basic concepts of ordering systems and their relationship to operations management. Describe the basic process of order process, characteristics and benefits of VMI, and the role of distribution systems.
Please call the office at 717-843-381 for a full syllabus.
Date(s): TBD
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Day(s)/# of Sessions:
Location:
Cost: Members / Food Consortium Members / Non-Members
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Effective Planning and Scheduling for Today's Maintenance
Course Outline: This three day, comprehensive, hands-on course, designed for both new and seasoned planner, gives you all the tools you need to help you kick-start your P&S system.
In our increasingly competitive marketplace, there is less tolerance for unplanned downtime. Industry is experiencing the pressure of rising costs, foreign competition, and the need to improve work force productivity. Companies must make productive use of all their resources-labor, material, capital-through best maintenance practices. P&S has the greatest profit potential of any maintenance function-a “sure-fire” way to quickly improve maintenance performance and service.
Based on current maintenance trends and technologies and our vast expertise, we provide you with information and activities to better equip you to implement P&S. This interactive session includes information on how to build a winning partnership with production, a step-by-step implementation plan, and detailed information on the daily role of the planner. As always, we present real-world illustrations on the fundamentals of P&S to help you increase productivity and lower overall costs-which means faster repairs, less downtime, and greater availability. Planning and Scheduling is a “must have system” in high performance organizations. Experience shows that the “Best of the Best” do the basics very well. Let us help you become “Best of the Best.”
- The benefits you will receive right away:
- *Learn to reduce maintenance costs through more efficient use of your existing work force.
- *Measure and evaluate your department’s performance by craft, employee and supervisor.
- *Improve manpower forecasting and planning for current, future or back-logged jobs.
- *Discover techniques for conforming equipment warranty claims, evaluating replacement costs and fulfilling documentation requirements.
Cost for Consortium members is $250.00.
Date(s): TBD
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Cost: Members / Food Consortium Members / Non-Members
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ORGANIZATIONAL AND PROFESSIONAL DEVELOPMENT
The Succesful Interview from the Employer's Perspective: Learn how to get the right person for the right job
Course Outline: Did you ever make a hiring recommendation only to realize that the person you hired wasn’t the “right” person for the job? Hiring qualified individuals has become one of our toughest challenges! This workshop is for managers and human resources staff alike! The session will address effective selection and retention of employees. Learn: Steps in the selection process, Explain your role as a supervisor in the selection process, Apply the steps involved in preparation and conducting a “structured” interview. Content: Avoiding the 10 worst mistakes that interviewers make, Current “myths” in the selection process, Formulation of questions, Legal implications, “Selling” your organization, Closing the interview, Documentation and follow-up.
Date(s): TBD
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Cost: Members/ Non-Members
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Etiquette in Business Today: The Seven Deadly Sins
Course Outline: This program focuses on the 7 most talked-about areas of bad behavior in 21st Century Business Behavior: Cellular Phones, Voice Mail, Business Casual Dress, E-mail, Business-Social Functions, and Business Presentations.
We feature each of the areas and its components to give the audience a clearer picture of what to do and what not to do. The program is interactive giving the attendees a chance to: problem-solve, engage in group activities to reinforce the concepts, and ask questions.
This program is not only valuable for the office professional, but also for managers who want to set a good example and ‘coach’ employees to improve their communication with others.
Others areas of focus are: cubicle and shared-space etiquette, business introductions, body language, and business card exchange.
Date(s): TBD
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Develop Executive Level Presentation Skills
Course Outline: Develop Executive-Level Presentation Skills Learn to present powerfully in business situations!
Are you a:
Sales Manager
Plant Manager
Human Relations Supervisor
Production Manager
Operations Manager or Supervisor
Or a star on the rise?
Do you give presentations to:
A Board of Directors
Managers and Staff
Clients and Customers
Clubs or Organizations?
Could you present in front of a group:
An idea, A product, Sell yourself Status report or update?
This one or two day training session is the place to begin or continue developing your presentation abilities.
Course Content includes:
Organize an informative message;
Develop stronger delivery skills;
Handle Tough questions;
Deal with your nervousness;
Design and Use your own visual aids to assist you in making your presentations;
Involve the audience in your presentation
Due to the nature of this workshop class size is limited. Sign-up early.
Date(s): TBD
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Cost: Members/ Non-Members
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Effective Business Writing
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 1 day
Location:
Cost: Members/ Non-Members
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Instructor:
Stress Management
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 hours
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Cost: Members/ Non-Members
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How to Sharpen Your Business Writing Skills
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 15 hours
Location:
Cost: Members/ Non-Members
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Developing Strategic Plans
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 Hours
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Cost: Members/ Non-Members
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Performance Management
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 Hours
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Cost: Members/ Non-Members
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Problem Solving: Making Effective Decisions
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 Hours
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Cost: Members/ Non-Members
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On-site Lean
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 8 Hours
Location:
Cost: Members/ Non-Members
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Instructor:
Behavior Interviewing: Finding the Right Fit
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 Hours
Location:
Cost: Members/ Non-Members
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Performance Appraisals
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 Hours
Location:
Cost: Members/ Non-Members
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Coaching Skills for Managers and Supervisors
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 6 hours
Location:
Cost: Members/ Non-Members
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Leadership Skills for Managers
Course Outline:
Date(s): TBD
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Make Meetings Work
Course Outline: THIS CLASS IS POSTPONED
Meetings are a time when employees can nurture their “team spirit,” while providing the opportunity to share important information, make decisions, and do some needed problem-solving. At least, that is what meetings are supposed to be for. More often than not, however, employees feel that meetings are a waste of time, where one person (usually the manager or supervisor) does all of the talking, and no one else feels comfortable sharing their thoughts. This interactive workshop is designed to ensure that you maximize the benefits of well-run meetings.
Learning Objectives:
- Upon completion of this workshop, participants will be able to:
- Define what a good meeting is, and what it is not.
- Determine when a meeting is necessary.
- Establish basic “ground rules” with their staff re: conduct during meetings.
- Prepare an agenda.
- Explain what should be included in meeting minutes.
- Demonstrate basic facilitation skills for conducting an effective meeting.
Target Audience: Supervisors, managers and team leaders in charge of conducting meetings.
Date(s): TBD
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Cost: Members/ Non-Members
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Communications/Teambuilding Skills
Course Outline:
Date(s): TBD
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Building a Positive Organizational Climate
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 6 Hours
Location:
Cost: Members/ Non-Members
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Instructor:
Behavioral Interviewing
Course Outline: Hiring the people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to screen candidates who have both the technical skills and interpersonal skills to do the job effectively and productively.
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891. This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Cost: Members/ Non-Members
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Supervisory Skills(40-hour, on-site course)
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 40 Hours
Location:
Cost: Members/ Non-Members
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On-Site Leadership
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 8 Hours
Location: On-Site
Cost: Members/ Non-Members
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Business Etiquette
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 5 hours
Location:
Cost: Members/ Non-Members
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Manager as Coach
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 8 hours
Location:
Cost: Members/ Non-Members
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Managing a Diverse Workforce
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 8 hours
Location:
Cost: Members/ Non-Members
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Managing Change
Course Outline:
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 4 hours
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Cost: Members/ Non-Members
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Developing Positive Assertiveness
Course Outline: Should an effective supervisor be aggressive, passive or assertive?
Improving employee performance requires that the supervisor address the causes of under performance or inappropriate employee behavior by being proactive and assertive, taking the appropriate actions and follow up.
Build your own assertiveness by understanding what is necessary to convey specific, assertive and positive communications.
An assessment will be used to determine the participants degree of aggression, passiveness and assertiveness.
Date(s): TBD
Time(s):
Day(s)/# of Sessions: 3 1/2 hours
Location:
Cost: Members/ Non-Members
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Instructor:
Course Outline: A recent study found that in our country we have an overabundance of managers, but too few leaders. What does this mean? What are the consequences in today’s complex work environment? How can a manager become a “leader”? This workshop is designed to explore these and other critical issues related to this topic.
- Upon completion of this workshop, participants will be able to:
- Explain the difference between “managing” and “leading.”
- Describe the people, technical and administrative skills needed by today’s leader.
- Identify their individual leadership qualities.
- Develop an action plan for application of key learnings back in their respective workplace.
Target Audience: Any individual assigned to a “leadership” role.
Date(s): TBD
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Why Don't Employees Do What They Are Supposed To Do? (And What You Can Do About It)
Course Outline: One of the dilemmas facing any manager or supervisor is an employee not performing up to expectations. Often this leads to conflict and at times, dismissal. On the other hand, pressure to perform can drive the employee ‘undergound’, performing at less than the expected level, but not low enough to cause dismissal without a potential lawsuit. So, what can you do? Find out what can be done in this elective for the Supervisory Certificate.
*Based on book Why Don’t Employees Do What They Are Supposed To Do? (And What You Can Do About It). This text will be provided in class.
Target Audience: Managers, frontline supervisors and HR professionals
Date(s): TBD
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Cost: Members/ Non-Members
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The World Famous Dale Carnegie Course®
Course Outline: Key benefits of the Dale Carnegie Course® it helps people…
- Increase poise and self confidence
- Speak effectively to individuals
- Sell yourself and your ideas <;i>Be yourself with any group
- Remember names
- Get along more graciously with other people
- Control fear and worry
- Be a better conversationalist
- Enhance teamwork within your organization
- Sharpen human relation skills
Course Length: Twelve Tuesdays, 42 hours.
Date(s): TBD
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Funtional Manager Program
Course Outline: This program centers around three key areas of being a manager. Within those three key areas, multiple modules will be offered.
The first key area is Effective Leadership Practices which includes the following modules: Introduction to the Functional Manager, Foundations and Contemporary Leadership Practices, Strategic and Business Management, and Employee Performance Management and Feedback.
The second key area is Improving Personal Effectiveness which includes the following modules: Advanced Interpersonal Skills, Effective Communications and Presentations, Solving Problems and Making Decisions, and Project Management.
The third key area is Organizational Cultures and Change which includes the following modules: Customer Driven Management, Building a Culture for Success, Leading Organizational Change, Presentations and Summary.
For a complete course outline or any additional questions, contact Tammy Marcase at tmarcase@mascpa.org or 717-843-3891
Date(s): TBD
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Day(s)/# of Sessions:
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Cost: Members/ Non-Members
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Preparing Your Training Staff to Conduct On The Job Training
Course Outline:
- This course will address five key areas for development:
- 1. Writing Training Objectives
- 2. Assessing return on investment from training initiatives
- 3. Creating pre and post-assessment modules
- 4. Devising checklists as a job aid for trainees
- 5. Establishing and maintaining credibility with trainees
There will be a refresher on the use of the four-step training method as well as creation and use of job breakdowns as part of that method.
Each participant needs to bring a company specific task that he/she must train employees on in the near future. At each session, participants will be asked to develop the training module a piece at a time. By the end of the series, each participant will have completed: training objectives, a job breakdown, pre and post assessments, and a checklist.
Course Length: Four 4-hour sessions
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
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Cost: Members/ Non-Members
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Managing Your Time and Your Life!
Course Outline: Today’s supervisor needs to be concerned with both their own organizational skills as well as those of their employees. But what does managing one’s time really mean? How does an individual go about being a better time manager? And where do all those “mandatory” meetings fit into the equation? These issues will be the focus of this session.
- Workshop Objectives: At the completion of this workshop, participants should be able to:
- 1. Define what “time management” is and is not.
- 2. Identify in which areas of their life they are most/least organized
- 3. Differentiate between “system-imposed” and “self-imposed” time constraints
- 4. Apply proven strategies for managing this important resource.
- Workshop Outline:
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401
Date(s): TBD
Time(s): 8 am to 12 pm
Day(s)/# of Sessions: 1
Location: York, PA (exact location in York TBD)
Cost: 35 Members/ Non-Members
Vendor:
Instructor:
Motivating Todays Employees
Course Outline: How do you create a motivating work environment where people are excited about serving the “customer” and making an impact on the bottom line? That is a question that has baffled managers and supervisors for decades. This workshop is designed to explore this important topic and provide participants with the necessary skills for motivating others.
- Program Objectives:
At the completion of this workshop, participants should be able to:
- 1. Define motivation and related responsibilities.
- 2. Better identify the specific wants and needs of their employees.
- 3. Institute an action plan for creating and sustaining a motivating work environment.
- Program Outline:
- A. Welcome & Introductions
- B. What is motivation?
- C. Where does it come from?
- D. What today’s employees want/need from their employer.
- E. Keeping YOU motivated through challenging times.
- F. Action Planning & Wrap-up
Date(s): TBD
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Day(s)/# of Sessions:
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COACHING for Peak Performance
Course Outline: The need for supervisors and managers to be able to coach employees effectively is greater today than ever before. For one thing, today’s workers approach their jobs with broadened expectations (some unrealistic) of their rights and privileges on the job. Downsizing and canceled retirement plans have taught employees that the idea of loyalty is a one-way street. In addition, about one third of job applicants lack the literacy skills and/or math skills necessary for the jobs which they apply. So what is a supervisor/manager to do? How does he/she sustain productivity and a committed workforce? One solution is more and better COACHING…and that is the purpose of this interactive workshop.
- At the conclusion of this workshop, participants will be able to:
- 1. Define the differences between coaching, counseling and disciplining.
- 2. Identify the factors that cause managers to fail as coaches.
- 3. Recognize why people act the way that they do.
- 4. Explain the steps in the coaching process.
- 5. Apply proven coaching skills and techniques back on the job.
Date(s): TBD
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Day(s)/# of Sessions:
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Business Writing A Simple Guide for Writing It Right
Course Outline: Writing that gets to the point, is well organized, and grammatically correct lets others know that you are competent, professional, intelligent, and gives you the power to persuade.
This class is designed to give you comprehensive skills in all aspects of business writing. It will cover memos, e-mail letters, reports, meeting agendas and minutes, and even hand written notes.
You will learn to make your documents clear, focused and accurate, using contemporary techniques that stimulate the reader’s interest.
Clear and informative written communication is a vital component of today’s fast-paced business environment. Good business writing skills are essential to your career success.
Date(s): TBD
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Finance and Accounting for Non-Financial Professionals
Course Outline: An overview of the fundamentals of finance and accounting for managers not directly involved with either function. The goal of the program is to present a number of financial concepts, providing managers with usable information, including basic accounting principles, budgeting, and fundamental financial analysis tools. Participants can learn the language of finance, understand the generally accepted accounting principles, interpret an organization’s financial statements and annual report, review budgeting tools, calculate break-even scenario, and evaluate ROI. Case studies, a variety of planning exercises, and other activities will be conducted.
Who Should Attend:
The program is designed for managers in every functional area of responsibility who need to understand and speak the financial side of business. Whatever the area of the organization, it is necessary to understand the common financial language of business to succeed.
Date(s): TBD
Time(s): 8:30 am to 4:00 pm
Day(s)/# of Sessions: 2 days
Location: MASCPA, 160 Roosevelt Ave, Suite 400, York PA 17401
Cost: 800 Members/875 Non-Members
Vendor: MASCPA
Instructor: Penn State University
Project Management
Course Outline: When it comes to effective project management, the challenge for most individuals is not “How do I manage this project?” but “How do I balance multiple projects plus my other tasks and commitments?” Which is why we developed FranklinCovey Project Management-An In Depth Approach is a practical training solution for project managers and those who work on complex projects that involve several hundred tasks or more. Individuals and entire. project work teams are encouraged to attend the training together and work on actual projects.
- This two-day training gives you the skills to:
- •Implement a simple, four-step project management process of visualize, plan, implement, and close.
- •Interview key stakeholders
- •Create clear vision statements that reflect key stakeholder buy-in
- •Break the project into manageable pieces to create a plan and a timeline
- •Ensure that appropriate “go” or “no go” decisions are made during the process
- •Coordinate project workload back into weekly and daily schedules
- Close projects by evaluating success and identifying future improvements.
Cost is $225.00 for OEM and Maintenance consortia member
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
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Cost: Members/ Non-Members
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Effective Negotiating Two Day Seminar
Course Outline: Successful people don't take "no" for an answer. Get what you want through successful negotiation. Let KARRASS help you strengthen the key skills you need in business and in life.
The strength of your agreements, understandings and relationships can make the difference between success and failure. Weak agreements always break down. They bring nagging dissatisfaction and aggravation into your business and personal lives. Strong agreements help you reach and exceed your own objectives, while bringing mutual satisfaction to all parties.
- Apply the KARRASS edge to your most important negotiations.
At our Effective Negotiating® Two-Day Seminar you'll learn:
- ● HOW TO STICK TO YOUR OWN GAME PLAN
- ● HOW TO TAP INTO MORE POWER THAN YOU THINK YOU HAVE
- ● HOW TO MAKE BETTER AGREEMENTS RIGHT NOW!
- ● YOU CAN’T HIT A TARGET YOU NEVER SET ►How To Set and Achieve Your Targets – A Practical Method For Team Target Setting – Gaining Personal Targets
- ● HOW TO USE YOUR STRENGTH IN– ►Business – Selling – Purchasing – Manager/Employee Relations – Real Estate Transactions – Contracts, Legal Conflicts, Engineering Specifications, Personal Needs and Transactions
- ● HOW TO USE TIPS– FROM THE COMPETITION
- ● HOW TO AVOID TRAPS AND USE TACTICS
- ● COUNTERMEASURES
- ● HOW TO DEAL WITH DEADLOCKS...AND WIN!
- ● HOW TO GUARD AGAINST TRICKS
- ● WHY YOUR HELPFUL CONCESSIONS CAN HURT YOU
- ● HOW TO GAIN SUCCESSFUL AGREEMENTS AND KEEP THEM
- AND MUCH, MUCH MORE!
Fee must accompany non-member registration. No shows will be charged full price.
Date(s): TBD
Time(s): 8:00 am to 5:00 pm
Day(s)/# of Sessions: 2 days
Location:
Cost: Members/ Non-Members
Vendor: MASCPA
Instructor: Karrass Limited
7 Habits for Managers FranklinCovey
Course Outline: This two-day workshop focuses exclusively on the management applications of The 7 Habits, giving managers the tools to take initiative, resolve conflicts, and unleash the talents and passions of their teams.
Designed to help managers and supervisors perform their roles effectively, this workshop will help you apply principles from The 7 Habits of Highly Effective People to create balance in a healthy, cohesive work environment.
- What You Learn
- • How to resist overreacting to difficult situations.
- • The importance of responsibility, accountability, and commitment
- • Skills for building real trust among coworkers
- • How to become a resourceful, effective manager who quickly accomplishes goals
- • How to manage yourself
- • How to lead others
- • How to unleash the potential of your team
- What You Receive
- • The 7 Habits for Managers: Managing Yourself, Leading Others, Unleashing Potential eTools
- • The 7 Habits for Managers: Managing Yourself, Leading Others, Unleashing Potential Audio CD
- • Participant Guidebook- This 81-page manual is filled with examples and exercises that continue to enhance the learning process after the workshop is over.
Date(s): TBD
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Cost: Members/ Non-Members
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Effective Phone Skills
Course Outline: Dealing with customers on the phone, how to instruct gracefully when needed, maintaining your voice all day, dealing with objections and difficult calls, avoiding statements which will cost you customers.
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
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Cost: Members/ Non-Members
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Instructor:
Managing Your Time and Your Life!
Course Outline: Today’s supervisor needs to be concerned with both their own organizational skills as well as those of their employees. But what does managing one’s time really mean? How does an individual go about being a better time manager? And where do all those “mandatory” meetings fit into the equation? These issues will be the focus of this session.
- Workshop Objectives: At the completion of this workshop, participants should be able to:
- 1. Define what “time management” is and is not.
- 2. Identify in which areas of their life they are most/least organized
- 3. Differentiate between “system-imposed” and “self-imposed” time constraints
- 4. Apply proven strategies for managing this important resource.
- Workshop Outline:
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401
Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
Location:
Cost: Members/ Non-Members
Vendor:
Instructor:
Behavioral Interviewing
Course Outline: Hiring the people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to screen candidates who have both the technical skills and interpersonal skills to do the job effectively and productively.
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401.
Date(s): TBD
Time(s):
Day(s)/# of Sessions:
Location:
Cost: Members/ Non-Members
Vendor:
Instructor:
Effective Communication Skills
Course Outline: Communication skills are an essential element every employee and manager must have to maximize their effectiveness in the workplace. This training program is designed to address the various components that constitute effective communication skills as they relate to personal and professional development. Additionally, through a series of interactive activities as well as the opportunity to utilize communication strategies “hands on”, participants gain a practical experience initiating and responding to various forms of communication.
This 12-hour program consists of three half-day sessions, which allows the participants to practice their skills between each session.
Topics covered include:
*No shows will be charged full price.
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Change Management
Course Outline:
- Topics to be covered will include:
- The forces driving change in organizations
- Speed of change and complexity
- Consequences of failing to keep pace with the external market demands
- Corporate graveyard workshop
- Contrast between the Industrial Society and the Information Society
- Use of the Deming process model as an analytical tool
- Workshop applying the principles of the process model
- A model for leading change
- John Kotter’s 8 step change process
- Organizational alignment
- Aligning internal systems with strategy in order to execute the change strategy
- Identification of potential gaps using a gap analysis technique
- Gaining commitment from a diverse workforce
- Success superfactors
- What research is telling us about motivating today’s workforce
- The importance of feedback
- Emotional IQ as a factor in leadership success
Class is being offered on two dates. Choose one date:
Date One: April 23, 2008 Date Two: May 13
Register by: April 16, 2007 Register By: May 6, 2008
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Operational Time Management
Course Outline:
- Course Content:
- Prioritizing
- Creating a Plan
- Proactive vs. Reactive
- Managing Interruptions
- Four Keys to Using a Time Mangement System
- Choosing a System That is Right for You
- The Three Skills of a Great Time Manager
- Get Organized
- Contact Information – Follow Up & Follow Through
- Personal Leadership & Goal Achievement
- Microsoft Outlook Tips, Tricks & Shortcuts (Contact Tammy Marcase for a complete course outline)
Two Dates and Locations to Choose From:
Date One: April 10, 2008 Location: MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401 Register by: April 3, 2008
Date Two: June 5, 2008 Location: Phoenix Contact, Fulling Mill Road, Middletown, PA Register by: May 29, 2008
*Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891.
This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Workplace Spanish: Communication and Culture
Course Outline: Effective communication is important to a company’s success, in addition to being able to understand how cultural differences can affect the communication process. This introductory course will provide participants with the basic tools to identify and utilize workplace communication and culture with Spanish-speaking employees and customers. Who should attend?: Human resources personnel, recruiting and hiring staff, front-line customer service and supervisory positions, lead and shift managers, anyone who might have contact with Spanish speaking employees or customers
- Objectives: Participants will actively engage in identifying, applying, and understanding:
- Workplace communication that consists of verbal, written and non-verbal behaviors;
- Corporate, supervisory and employee values that shape workplace culture;
- The changing demographics and how employees and customers will be assets in corporate competitiveness and success;
- Simple phrases in communicating with Spanish in the workplace
- Activities:
- Basic greetings and getting the day started
- Soliciting information: names, numbers and places
- Survival phases and commands: come, go, take, lift etc.
- Spanish communication resources
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Enhancing Your Performance Appraisal Skills
Course Outline: For decades corporate America has struggled to develop the “perfect” system for evaluating the performance of their employees. To date, none has been found. However, what has been discovered are certain tools and techniques that, when used appropriately, have proven effective for both employer and employee in maintaining employee productivity and morale. Participants in this workshop will have the opportunity to discuss and apply some of these tools.
- Learning Objectives: At the completion of this workshop, participants will be able to:
- 1. Define the phrase “performance management” and how this relates to performance “appraisal.”
- 2. Describe the why and how of on-going documentation of employee performance.
- 3. Apply the steps involved in preparing for the appraisal interview.
- 4. Conduct a successful appraisal interview, including appropriate follow-up.
- Program Outline:
- Welcome and Introductions
- Workshop Objectives
- Performance Management - what it is, how it relates to performance appraisal
- How and What to Document - legal implications
- Video Excerpt from The Dreaded Appraisal
- Preparing for the Interview including Self-Evaluation
- Conducting the Interview - role playing
- Wrap-up/Action Planning
Target Audience: This workshop is designed for anyone responsible for preparing and conducting annual performance reviews.
*Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891. This training is supported by funding through the Department of Labor and Industry.
Date(s): TBD
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Effective Decision Making
Course Outline: Who makes the decisions in your business? At any given point in time, everyone in your company is faced with decisions to make and, whether or not these decisions are large or small, they all affect the outcome of your company’s success.
This workshop will provided participants with the tools to effectively make decisions.
- By the end of this session, attendees will:
- understand the role of personal values and opinions in decision-making;
- understand and effectively utilize three decision making models;
- be able to recognize an effective decision;
- recognize the role of brainstorming and a ‘thinking environment’ in the decision making process;
- recognize why people don’t or can’t make decisions;
- understand the complexities of group decision making and the diversity of decision making styles available to you as a decision maker
- understand the 10 Components of Creating a Thinking Environment and
- understand the 14 critical keys to decision making.
Date(s): TBD
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Conducting One-On-One Job Training
Course Outline: In today’s fast paced manufacturing environment, it is critical that companies cross-train their employees to contribute to organizational success in a variety of ways. This 8-hour program is design for anyone who is responsible for training another person how to perform technical / machine operations on the manufacturing floor.
- Upon completion, attendees will be able to:
- State the six step process for the successful transfer of job knowledge from one person to another
- Break down a given procedure / process into its component parts and create a training plan
- Demonstrate the use of the six steps in their actual work environment
- Encourage newer employees to have the confidence to function independently after the training
- Follow-up with trainees to ensure knowledge transfer and to create a training Action Plan for their ongoing development.
This class may be used as a short elective for the Supervisory Certificate Program.
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The Secrets of Process Mapping
Course Outline: Most organizations that want to move "up a notch" are process mapping. The purpose of process mapping is to use diagramming to understand the process we currently use and ask what is expected of us; what should we be doing to provide better customer focus and satisfaction. It will identify what best practices we need to incorporate and find appropriate benchmarks for measuring how we can arrive at better ways of satisfying customers.
- The Benefits of Process Mapping:
- Puts a spotlight on waste
- Streamlines work processes
- Defines and standardizes the steps and sequence
- Promotes deep understanding
- Builds consensus
- Key tool for work cell design
Process Mapping is also known as Process Charting or Flow Charting. A process map visually depicts the sequence of events to build a product or produce an outcome. It may include additional information such as cycle time, inventory, and equipment information
- Workshop Objectives:
- Learn the benefits of process mapping.
- Learn the seven steps of constructing a process map
- Learn the process mapping symbols and when to use them
- Learn how to use process mapping to streamline a process
- Learn about the different types of process mapping
- Practice doing a process map
- Learn how to lead a process mapping team
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Effective Team Building
Course Outline: Effective teams contribute to your company’s performance and this course offers essential “how-to” knowledge on how to form and grow your team. This 12-hour program is designed for anyone who is in a supervisor/team leader position or someone who wants to learn about the stages of team growth and the communication process. The class is very interactive and includes practical tools and practice exercises.
- Course objectives:
- Learn and apply effective communication skills
- The role of an effective communicator
- Principles, styles and types of communication
- The importance of listening
- Individual listening skills short assessment
- Conflict communication
- Learn and apply the team building process
- Definition of a team
- What are the differences between a team and a group?
- Stages of team growth
- Roles of team leader & members
- Common team-related problems
- Best practices of teams
This course may be used as a short elective for our Supervisory Certificate Program.
When: August 11, 15, 22, 2008 (attend all 3 sessions)
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* NOTE: Course titles, costs, length and vendor are presented for planning purposes only and are subject to change.
