Professional Development

MATERIALS AND OPERATIONS MANAGEMENT

Intruduction to Lean Manufacturing Workshop
Course Outline: Manufacturers must reduce costs to remain competitive and improve profits in today’s marketplace. Industry needs leaders skilled in identifying and eliminating wastes within manufacturing and administrative processes. Industry faces a shortage of skilled leaders able to champion the lean culture change. Employers need to train their employees how to identify and eliminate unnecessary costs. One method of achieving this goal in a short period of time is through classroom participation and instruction in understanding Lean Manufacturing techniques. Lean Manufacturing seeks to highlight and then eliminate unnecessary events that are not value added in the eyes of the customer.
A lean implementation will reduce product cycle time, excess inventories, excess floor space, defects set-ups and other hidden process costs. Your organization will have less dependence on third party experts. This training is designed to be transportable between many industries and environments.
This eight hour course is a solid introduction to Lean Manufacturing concepts and terminology and sets the base for more advanced lean courses such as Value Stream Mapping, Cellular Manufacturing, and Continuous Improvement.

Fundamentals of Operation Management
Course Outline: This is an intensive class with 12 sessions including a mid-term and final exam. See below for a description of sessions.
Session 1 Operations Management Overview, brief summary: describe operations management from a high level. Describe why organizations exist, how operations management impacts the success of a business, and typical functions within operations management.
Session 2 Transforming Customer Needs, brief summary: describe how to turn a customer’s need into a product or service. Recognize the stages of product life cycle, R&D, product design, and project planning.
Session 3 Design and Selection of Process 1, brief summary: understand how we turn a product or service into a process. Describe the criteria for selecting a process and different types of process equipment.
Session 4 Design and Selection of Process 2, brief summary: understand how we turn a product or service into a process. Identify and demonstrate selection criteria for product/process mix decisions, concurrent engineering, and make /buy decisions.
Session 5 Facility Selection and Layout 1, brief summary: understand the needs of facility selection, layout and product flow. Criteria for site selection, physical arrangement of resources, and criteria for equipment layout.
Session 6 Facility Selection and Layout 2, brief summary: understand the needs of facility selection, layout and product flow. Describe the concept of work and the use of time standards, line balancing, and concept of bottleneck management.
Session 7 Mid-term (60 minutes), Ordering Systems, brief summary: understand the basic concepts of ordering systems and their relationship to operations management. Describe the basic process of order process, characteristics and benefits of VMI, and the role of distribution systems.

Please call the office at 717-843-381 for a full syllabus.

Effective Planning and Scheduling for Today's Maintenance
Course Outline: This three day, comprehensive, hands-on course, designed for both new and seasoned planner, gives you all the tools you need to help you kick-start your P&S system.
In our increasingly competitive marketplace, there is less tolerance for unplanned downtime. Industry is experiencing the pressure of rising costs, foreign competition, and the need to improve work force productivity. Companies must make productive use of all their resources-labor, material, capital-through best maintenance practices. P&S has the greatest profit potential of any maintenance function-a “sure-fire” way to quickly improve maintenance performance and service.
Based on current maintenance trends and technologies and our vast expertise, we provide you with information and activities to better equip you to implement P&S. This interactive session includes information on how to build a winning partnership with production, a step-by-step implementation plan, and detailed information on the daily role of the planner. As always, we present real-world illustrations on the fundamentals of P&S to help you increase productivity and lower overall costs-which means faster repairs, less downtime, and greater availability. Planning and Scheduling is a “must have system” in high performance organizations. Experience shows that the “Best of the Best” do the basics very well. Let us help you become “Best of the Best.”
    The benefits you will receive right away:
  • *Learn to reduce maintenance costs through more efficient use of your existing work force.
  • *Measure and evaluate your department’s performance by craft, employee and supervisor.
  • *Improve manpower forecasting and planning for current, future or back-logged jobs.
  • *Discover techniques for conforming equipment warranty claims, evaluating replacement costs and fulfilling documentation requirements.

Excel Advanced
Course Outline: Program Objectives: Students will learn various advanced techniques for analyzing, manipulating, and presenting data in Excel.
    Topics covered in class:
  • Introduction
  • Data Consolidation
  • Data Consolidation with Links
  • Linking Files
  • Additional Database Functions
  • Subtotal Feature
  • Outlining
  • Removing Subtotals
  • Data Validation
  • Count If and Sum If Functions
  • Nested If Statements
  • Vertical and Horizontal Lookup Tables
  • Creating/Deleting a Customized Toolbar
  • Macros-Recording Macros, Quick Look at Visual Basic, Assigning a Macro to a Toolbar Button, Using the Macro Button, Removing a Macro Button From Toolbar, Assigning a Macro to a Button on a Spreadsheet, Removing a Macro Button from a Spreadsheet, Copying a Macro to Another File, Modifying Macro Code, Auto Execute Macro
  • Text to Columns Feature
  • Concatenation
  • Pivot Tables
  • Charting-Setting Up Data, Terminology, Creating a Chart, Formatting a Chart, Editing a Data Series, Editing a Data Point, Editing an Axis Scale, Adding Cell Contents to a Chart, Adding a Callout to a Chart, Adding Drawing Objects, Inserting a Picture, Moving a Chart to Another Sheet, Creating a Combination Chart, Adding a New Data Series to a Chart, Adding a Trendline, Adding New Data Within a Present Data Series, Append New Data to an Existing Data Series (Manually), Append New Data to an Existing Data Series (Macro), Printing Multiple Charts on a Page, Histogram, Pareto Chart, Cumulative Percentage Chart


Register By: June 15, 2012. Payment/Cancellation Policy: Make checks payable to “MASCPA”. Non-member payment is due prior to class start date. Cancellations five business working days or less and ‘no shows’ will be charged full course price. Substitutions are welcome.

ORGANIZATIONAL AND PROFESSIONAL DEVELOPMENT

The Succesful Interview from the Employer's Perspective: Learn how to get the right person for the right job
Course Outline: Did you ever make a hiring recommendation only to realize that the person you hired wasn’t the “right” person for the job? Hiring qualified individuals has become one of our toughest challenges! This workshop is for managers and human resources staff alike! The session will address effective selection and retention of employees. Learn: Steps in the selection process, Explain your role as a supervisor in the selection process, Apply the steps involved in preparation and conducting a “structured” interview. Content: Avoiding the 10 worst mistakes that interviewers make, Current “myths” in the selection process, Formulation of questions, Legal implications, “Selling” your organization, Closing the interview, Documentation and follow-up.

Etiquette in Business Today: The Seven Deadly Sins
Course Outline: This program focuses on the 7 most talked-about areas of bad behavior in 21st Century Business Behavior: Cellular Phones, Voice Mail, Business Casual Dress, E-mail, Business-Social Functions, and Business Presentations.

We feature each of the areas and its components to give the audience a clearer picture of what to do and what not to do. The program is interactive giving the attendees a chance to: problem-solve, engage in group activities to reinforce the concepts, and ask questions.

This program is not only valuable for the office professional, but also for managers who want to set a good example and ‘coach’ employees to improve their communication with others.

Others areas of focus are: cubicle and shared-space etiquette, business introductions, body language, and business card exchange.

Develop Executive Level Presentation Skills
Course Outline: Develop Executive-Level Presentation Skills Learn to present powerfully in business situations!

Are you a:
Sales Manager
Plant Manager
Human Relations Supervisor
Production Manager
Operations Manager or Supervisor
Or a star on the rise?

Do you give presentations to:
A Board of Directors
Managers and Staff
Clients and Customers
Clubs or Organizations?

Could you present in front of a group:
An idea, A product, Sell yourself Status report or update?

This one or two day training session is the place to begin or continue developing your presentation abilities.

Course Content includes:
Organize an informative message;
Develop stronger delivery skills;
Handle Tough questions;
Deal with your nervousness;
Design and Use your own visual aids to assist you in making your presentations;
Involve the audience in your presentation


Due to the nature of this workshop class size is limited. Sign-up early.

Effective Business Writing
Course Outline:

Stress Management
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How to Sharpen Your Business Writing Skills
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Developing Strategic Plans
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Performance Management
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Problem Solving: Making Effective Decisions
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On-site Lean
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Behavior Interviewing: Finding the Right Fit
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Performance Appraisals
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Coaching Skills for Managers and Supervisors
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Leadership Skills for Managers
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Make Meetings Work
Course Outline: THIS CLASS IS POSTPONED
Meetings are a time when employees can nurture their “team spirit,” while providing the opportunity to share important information, make decisions, and do some needed problem-solving. At least, that is what meetings are supposed to be for. More often than not, however, employees feel that meetings are a waste of time, where one person (usually the manager or supervisor) does all of the talking, and no one else feels comfortable sharing their thoughts. This interactive workshop is designed to ensure that you maximize the benefits of well-run meetings.
Learning Objectives:
    Upon completion of this workshop, participants will be able to:
  • Define what a good meeting is, and what it is not.
  • Determine when a meeting is necessary.
  • Establish basic “ground rules” with their staff re: conduct during meetings.
  • Prepare an agenda.
  • Explain what should be included in meeting minutes.
  • Demonstrate basic facilitation skills for conducting an effective meeting.


Target Audience: Supervisors, managers and team leaders in charge of conducting meetings.

Communications/Teambuilding Skills
Course Outline:

Building a Positive Organizational Climate
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Behavioral Interviewing
Course Outline: Hiring the people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to screen candidates who have both the technical skills and interpersonal skills to do the job effectively and productively.

  • Developing a basic competency profile for the position and applying it to identify great candidates
  • Use behavioral techniques to evaluate how the applicant will handle real on-the-job situations
  • Four different question types that will uncover the candidate's background and experience
  • Design a structured interview with a clear focus on your organization's needs
  • Legal and illegal interview questions

    This course is WEDnet eligible and can be used as a “short elective” for our Supervisory Certificate.

    • Supervisory Skills(40-hour, on-site course)
    Course Outline:

    On-Site Leadership
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    Business Etiquette
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    Manager as Coach
    Course Outline:

    Managing a Diverse Workforce
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    Managing Change
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    Developing Positive Assertiveness
    Course Outline: Should an effective supervisor be aggressive, passive or assertive?
    Improving employee performance requires that the supervisor address the causes of under performance or inappropriate employee behavior by being proactive and assertive, taking the appropriate actions and follow up.
    Build your own assertiveness by understanding what is necessary to convey specific, assertive and positive communications.
    An assessment will be used to determine the participants degree of aggression, passiveness and assertiveness.

    Course Outline: A recent study found that in our country we have an overabundance of managers, but too few leaders. What does this mean? What are the consequences in today’s complex work environment? How can a manager become a “leader”? This workshop is designed to explore these and other critical issues related to this topic.
      Upon completion of this workshop, participants will be able to:
    • Explain the difference between “managing” and “leading.”
    • Describe the people, technical and administrative skills needed by today’s leader.
    • Identify their individual leadership qualities.
    • Develop an action plan for application of key learnings back in their respective workplace.

    Target Audience: Any individual assigned to a “leadership” role.

    Why Don't Employees Do What They Are Supposed To Do? (And What You Can Do About It)
    Course Outline: One of the dilemmas facing any manager or supervisor is an employee not performing up to expectations. Often this leads to conflict and at times, dismissal. On the other hand, pressure to perform can drive the employee ‘undergound’, performing at less than the expected level, but not low enough to cause dismissal without a potential lawsuit. So, what can you do? Find out what can be done in this elective for the Supervisory Certificate.
    *Based on book Why Don’t Employees Do What They Are Supposed To Do? (And What You Can Do About It). This text will be provided in class.
    Target Audience: Managers, frontline supervisors and HR professionals

    The World Famous Dale Carnegie Course®
    Course Outline: Key benefits of the Dale Carnegie Course® it helps people…
    • Increase poise and self confidence
    • Speak effectively to individuals
    • Sell yourself and your ideas <;i>Be yourself with any group
    • Remember names
    • Get along more graciously with other people
    • Control fear and worry
    • Be a better conversationalist
    • Enhance teamwork within your organization
    • Sharpen human relation skills

    Course Length: Twelve Tuesdays, 42 hours.

    Funtional Manager Program
    Course Outline: This program centers around three key areas of being a manager. Within those three key areas, multiple modules will be offered.
    The first key area is Effective Leadership Practices which includes the following modules: Introduction to the Functional Manager, Foundations and Contemporary Leadership Practices, Strategic and Business Management, and Employee Performance Management and Feedback.
    The second key area is Improving Personal Effectiveness which includes the following modules: Advanced Interpersonal Skills, Effective Communications and Presentations, Solving Problems and Making Decisions, and Project Management.
    The third key area is Organizational Cultures and Change which includes the following modules: Customer Driven Management, Building a Culture for Success, Leading Organizational Change, Presentations and Summary.
    For a complete course outline or any additional questions, contact Tammy Marcase at tmarcase@mascpa.org or 717-843-3891

    Preparing Your Training Staff to Conduct On The Job Training
    Course Outline:
      This course will address five key areas for development:
    • 1. Writing Training Objectives
    • 2. Assessing return on investment from training initiatives
    • 3. Creating pre and post-assessment modules
    • 4. Devising checklists as a job aid for trainees
    • 5. Establishing and maintaining credibility with trainees

    There will be a refresher on the use of the four-step training method as well as creation and use of job breakdowns as part of that method.
    Each participant needs to bring a company specific task that he/she must train employees on in the near future. At each session, participants will be asked to develop the training module a piece at a time. By the end of the series, each participant will have completed: training objectives, a job breakdown, pre and post assessments, and a checklist.
    Course Length: Four 4-hour sessions

    Managing Your Time and Your Life!
    Course Outline: Today’s supervisor needs to be concerned with both their own organizational skills as well as those of their employees. But what does managing one’s time really mean? How does an individual go about being a better time manager? And where do all those “mandatory” meetings fit into the equation? These issues will be the focus of this session.
      Workshop Objectives: At the completion of this workshop, participants should be able to:
    • 1. Define what “time management” is and is not.
    • 2. Identify in which areas of their life they are most/least organized
    • 3. Differentiate between “system-imposed” and “self-imposed” time constraints
    • 4. Apply proven strategies for managing this important resource.

      Workshop Outline:
    • 1. Welcome & workshop objectives
    • 2. Pre-Quiz-Time Management Self-Assessment
    • 3. Key Factors influencing our use of time.
    • 4. Springing the time “trap”-strategies
    • 5. Summary and action planning


    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401

    Motivating Todays Employees
    Course Outline: How do you create a motivating work environment where people are excited about serving the “customer” and making an impact on the bottom line? That is a question that has baffled managers and supervisors for decades. This workshop is designed to explore this important topic and provide participants with the necessary skills for motivating others.
      Program Objectives: At the completion of this workshop, participants should be able to:
    • 1. Define motivation and related responsibilities.
    • 2. Better identify the specific wants and needs of their employees.
    • 3. Institute an action plan for creating and sustaining a motivating work environment.

      Program Outline:
    • A. Welcome & Introductions
    • B. What is motivation?
    • C. Where does it come from?
    • D. What today’s employees want/need from their employer.
    • E. Keeping YOU motivated through challenging times.
    • F. Action Planning & Wrap-up

    COACHING for Peak Performance
    Course Outline: The need for supervisors and managers to be able to coach employees effectively is greater today than ever before. For one thing, today’s workers approach their jobs with broadened expectations (some unrealistic) of their rights and privileges on the job. Downsizing and canceled retirement plans have taught employees that the idea of loyalty is a one-way street. In addition, about one third of job applicants lack the literacy skills and/or math skills necessary for the jobs which they apply. So what is a supervisor/manager to do? How does he/she sustain productivity and a committed workforce? One solution is more and better COACHING…and that is the purpose of this interactive workshop.
      At the conclusion of this workshop, participants will be able to:
    • 1. Define the differences between coaching, counseling and disciplining.
    • 2. Identify the factors that cause managers to fail as coaches.
    • 3. Recognize why people act the way that they do.
    • 4. Explain the steps in the coaching process.
    • 5. Apply proven coaching skills and techniques back on the job.

    Business Writing A Simple Guide for Writing It Right
    Course Outline: Writing that gets to the point, is well organized, and grammatically correct lets others know that you are competent, professional, intelligent, and gives you the power to persuade.
    This class is designed to give you comprehensive skills in all aspects of business writing. It will cover memos, e-mail letters, reports, meeting agendas and minutes, and even hand written notes.
    You will learn to make your documents clear, focused and accurate, using contemporary techniques that stimulate the reader’s interest.
    Clear and informative written communication is a vital component of today’s fast-paced business environment. Good business writing skills are essential to your career success.

    Finance and Accounting for Non-Financial Professionals
    Course Outline: An overview of the fundamentals of finance and accounting for managers not directly involved with either function. The goal of the program is to present a number of financial concepts, providing managers with usable information, including basic accounting principles, budgeting, and fundamental financial analysis tools. Participants can learn the language of finance, understand the generally accepted accounting principles, interpret an organization’s financial statements and annual report, review budgeting tools, calculate break-even scenario, and evaluate ROI. Case studies, a variety of planning exercises, and other activities will be conducted.
    Who Should Attend:
    The program is designed for managers in every functional area of responsibility who need to understand and speak the financial side of business. Whatever the area of the organization, it is necessary to understand the common financial language of business to succeed.

    *Please note that these classes are all sponsored by the Printing Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number.
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401.
    Any company interested in joining the Prinitng Consortium, please call Tammy Marcase at 717-843-3891. Cancellation Policy: All cancellations must be received at least 5 business working days prior to class start date. Substitutions will be accepted at anytime. No shows and cancellations less than 5 business days prior to class start will be charged the advertised price for the class. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone: (717) 843-3891, Fax: (717) 854-9445, E-mail: tmarcase@mascpa.org.

    Effective Negotiating Two Day Seminar
    Course Outline: Successful people don't take "no" for an answer. Get what you want through successful negotiation. Let KARRASS help you strengthen the key skills you need in business and in life.
    The strength of your agreements, understandings and relationships can make the difference between success and failure. Weak agreements always break down. They bring nagging dissatisfaction and aggravation into your business and personal lives. Strong agreements help you reach and exceed your own objectives, while bringing mutual satisfaction to all parties.
      Apply the KARRASS edge to your most important negotiations. At our Effective Negotiating® Two-Day Seminar you'll learn:
    • ● HOW TO STICK TO YOUR OWN GAME PLAN
    • ● HOW TO TAP INTO MORE POWER THAN YOU THINK YOU HAVE
    • ● HOW TO MAKE BETTER AGREEMENTS RIGHT NOW!
    • ● YOU CAN’T HIT A TARGET YOU NEVER SET ►How To Set and Achieve Your Targets – A Practical Method For Team Target Setting – Gaining Personal Targets
    • ● HOW TO USE YOUR STRENGTH IN– ►Business – Selling – Purchasing – Manager/Employee Relations – Real Estate Transactions – Contracts, Legal Conflicts, Engineering Specifications, Personal Needs and Transactions
    • ● HOW TO USE TIPS– FROM THE COMPETITION
    • ● HOW TO AVOID TRAPS AND USE TACTICS
    • ● COUNTERMEASURES
    • ● HOW TO DEAL WITH DEADLOCKS...AND WIN!
    • ● HOW TO GUARD AGAINST TRICKS
    • ● WHY YOUR HELPFUL CONCESSIONS CAN HURT YOU
    • ● HOW TO GAIN SUCCESSFUL AGREEMENTS AND KEEP THEM
    • AND MUCH, MUCH MORE!

    Fee must accompany non-member registration. No shows will be charged full price.

    7 Habits for Managers FranklinCovey
    Course Outline: This two-day workshop focuses exclusively on the management applications of The 7 Habits, giving managers the tools to take initiative, resolve conflicts, and unleash the talents and passions of their teams.
    Designed to help managers and supervisors perform their roles effectively, this workshop will help you apply principles from The 7 Habits of Highly Effective People to create balance in a healthy, cohesive work environment.
      What You Learn
    • • How to resist overreacting to difficult situations.
    • • The importance of responsibility, accountability, and commitment
    • • Skills for building real trust among coworkers
    • • How to become a resourceful, effective manager who quickly accomplishes goals
    • • How to manage yourself
    • • How to lead others
    • • How to unleash the potential of your team

      What You Receive
    • • The 7 Habits for Managers: Managing Yourself, Leading Others, Unleashing Potential eTools
    • • The 7 Habits for Managers: Managing Yourself, Leading Others, Unleashing Potential Audio CD
    • • Participant Guidebook- This 81-page manual is filled with examples and exercises that continue to enhance the learning process after the workshop is over.

    Effective Phone Skills
    Course Outline: Dealing with customers on the phone, how to instruct gracefully when needed, maintaining your voice all day, dealing with objections and difficult calls, avoiding statements which will cost you customers.

    Managing Your Time and Your Life!
    Course Outline: Today’s supervisor needs to be concerned with both their own organizational skills as well as those of their employees. But what does managing one’s time really mean? How does an individual go about being a better time manager? And where do all those “mandatory” meetings fit into the equation? These issues will be the focus of this session.
      Workshop Objectives: At the completion of this workshop, participants should be able to:
    • 1. Define what “time management” is and is not.
    • 2. Identify in which areas of their life they are most/least organized
    • 3. Differentiate between “system-imposed” and “self-imposed” time constraints
    • 4. Apply proven strategies for managing this important resource.

      Workshop Outline:
    • 1. Welcome & workshop objectives
    • 2. Pre-Quiz-Time Management Self-Assessment
    • 3. Key Factors influencing our use of time.
    • 4. Springing the time “trap”-strategies
    • 5. Summary and action planning


    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401
    Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891.
    This training is supported by funding through the Department of Labor and Industry.

    Behavioral Interviewing
    Course Outline: Hiring the people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to screen candidates who have both the technical skills and interpersonal skills to do the job effectively and productively.

  • Developing a basic competency profile for the position and applying it to identify great candidates
  • Use behavioral techniques to evaluate how the applicant will handle real on-the-job situations
  • Four different question types that will uncover the candidate's background and experience
  • Design a structured interview with a clear focus on your organization's needs
  • Legal and illegal interview questions

    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401.

    • Effective Communication Skills
    Course Outline: Communication skills are an essential element every employee and manager must have to maximize their effectiveness in the workplace. This training program is designed to address the various components that constitute effective communication skills as they relate to personal and professional development. Additionally, through a series of interactive activities as well as the opportunity to utilize communication strategies “hands on”, participants gain a practical experience initiating and responding to various forms of communication.
    This 12-hour program consists of three half-day sessions, which allows the participants to practice their skills between each session.

    Topics covered include:
  • Foster the understanding of “valuing the differences” with respect to customers and coworkers
  • Implement the 3 best positive attitude strategies to improve workplace morale
  • Understand personal communication styles
  • Measure communications with respect to Customer Service in the workplace
  • Recognize barriers to effective communication
  • Recognize poor listening behavior
  • Assess your level of observation
  • Foster effective problem solving with respect to dealing with difficult people
  • Understand the value of change in the workplace
  • Send and receive effective email
  • Build rapport with internal and external customers to maximize the communication process


    *No shows will be charged full price.

    • Change Management
    Course Outline:
      Topics to be covered will include:
    • The forces driving change in organizations
    • Speed of change and complexity
    • Consequences of failing to keep pace with the external market demands
    • Corporate graveyard workshop
    • Contrast between the Industrial Society and the Information Society
    • Use of the Deming process model as an analytical tool
    • Workshop applying the principles of the process model
    • A model for leading change
    • John Kotter’s 8 step change process
    • Organizational alignment
    • Aligning internal systems with strategy in order to execute the change strategy
    • Identification of potential gaps using a gap analysis technique
    • Gaining commitment from a diverse workforce
    • Success superfactors
    • What research is telling us about motivating today’s workforce
    • The importance of feedback
    • Emotional IQ as a factor in leadership success

    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891.
    This training is supported by funding through the Department of Labor and Industry.

    Operational Time Management
    Course Outline:
      Course Content:
    • Prioritizing
    • Creating a Plan
    • Proactive vs. Reactive
    • Managing Interruptions
    • Four Keys to Using a Time Mangement System
    • Choosing a System That is Right for You
    • The Three Skills of a Great Time Manager
    • Get Organized
    • Contact Information – Follow Up & Follow Through
    • Personal Leadership & Goal Achievement
    • Microsoft Outlook Tips, Tricks & Shortcuts (Contact Tammy Marcase for a complete course outline)

    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891.

    Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed.

    This training is supported by funding through the Department of Labor and Industry.

    Workplace Spanish: Communication and Culture
    Course Outline: Effective communication is important to a company’s success, in addition to being able to understand how cultural differences can affect the communication process. This introductory course will provide participants with the basic tools to identify and utilize workplace communication and culture with Spanish-speaking employees and customers. Who should attend?: Human resources personnel, recruiting and hiring staff, front-line customer service and supervisory positions, lead and shift managers, anyone who might have contact with Spanish speaking employees or customers
      Objectives: Participants will actively engage in identifying, applying, and understanding:
    • Workplace communication that consists of verbal, written and non-verbal behaviors;
    • Corporate, supervisory and employee values that shape workplace culture;
    • The changing demographics and how employees and customers will be assets in corporate competitiveness and success;
    • Simple phrases in communicating with Spanish in the workplace

      Activities:
    • Basic greetings and getting the day started
    • Soliciting information: names, numbers and places
    • Survival phases and commands: come, go, take, lift etc.
    • Spanish communication resources

    Enhancing Your Performance Appraisal Skills
    Course Outline: For decades corporate America has struggled to develop the “perfect” system for evaluating the performance of their employees. To date, none has been found. However, what has been discovered are certain tools and techniques that, when used appropriately, have proven effective for both employer and employee in maintaining employee productivity and morale. Participants in this workshop will have the opportunity to discuss and apply some of these tools.
      Learning Objectives: At the completion of this workshop, participants will be able to:
    • 1. Define the phrase “performance management” and how this relates to performance “appraisal.”
    • 2. Describe the why and how of on-going documentation of employee performance.
    • 3. Apply the steps involved in preparing for the appraisal interview.
    • 4. Conduct a successful appraisal interview, including appropriate follow-up.

      Program Outline:
    • Welcome and Introductions
    • Workshop Objectives
    • Performance Management - what it is, how it relates to performance appraisal
    • How and What to Document - legal implications
    • Video Excerpt from The Dreaded Appraisal
    • Preparing for the Interview including Self-Evaluation
    • Conducting the Interview - role playing
    • Wrap-up/Action Planning

    Target Audience: This workshop is designed for anyone responsible for preparing and conducting annual performance reviews.
    *Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891. This training is supported by funding through the Department of Labor and Industry.

    Advanced Microsoft Excel(Level 3)
    Course Outline: Overview: In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.
    Lesson 1: Streamlining Workflow, Create a Macro, Edit a Macro, Customize Access to Excel Commands, Apply Conditional Formatting, Add Data Validation Criteria, Update a Workbook's Properties, Modify Excel's Default Settings, Lesson 2: Collaborating with Others, Protect Files, Share a Workbook, Set Revision Tracking, Review Tracked Revisions, Merge Workbooks, Adjust Macro Settings, Administer Digital Signatures Lesson 3: Auditing Worksheets, Trace Cell Precedents, Trace Cell Dependents, Locate Errors in Formulas, Locate Invalid Data and Formulas, Watch and Evaluate Formulas, Group and Outline Data Lesson 4: Analyzing Data, Create a Trendline, Create Scenarios, Perform What-If Analysis, Develop a PivotTable© Report, Develop a PivotChart© Report, Perform Statistical Analysis with the Analysis ToolPak Lesson 5: Working with Multiple Workbooks, Create a Workspace, Consolidate Data, Link Cells in Different Workbooks, Edit Links Lesson 6: Importing and Exporting Data, Export to Microsoft Word, Import a Word Table, Import Text Files Lesson 7: Structuring XML Workbooks, Develop XML Maps, Import, Add, and Export XML Data Manage XML Workbooks, Apply XML View Options Who Should Attend: This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, create PivotTables and PivotCharts, incorporate multiple data sources, and import and export data. In addition, the course is also for students desiring to prepare for the Microsoft Office Specialist exam in Excel 2003 or Module 2-Key Applications of the Internet and Computing Core Certification (IC3) exam, and who already have knowledge of the basics of Excel, including how to create, edit, format, and print worksheets that include charts and sorted and filtered data.

    Effective Decision Making
    Course Outline: Who makes the decisions in your business? At any given point in time, everyone in your company is faced with decisions to make and, whether or not these decisions are large or small, they all affect the outcome of your company’s success.
    This workshop will provided participants with the tools to effectively make decisions.
      By the end of this session, attendees will:
    • understand the role of personal values and opinions in decision-making;
    • understand and effectively utilize three decision making models;
    • be able to recognize an effective decision;
    • recognize the role of brainstorming and a ‘thinking environment’ in the decision making process;
    • recognize why people don’t or can’t make decisions;
    • understand the complexities of group decision making and the diversity of decision making styles available to you as a decision maker
    • understand the 10 Components of Creating a Thinking Environment and
    • understand the 14 critical keys to decision making.

    Conducting One-On-One Job Training
    Course Outline: In today’s fast paced manufacturing environment, it is critical that companies cross-train their employees to contribute to organizational success in a variety of ways. This 8-hour program is design for anyone who is responsible for training another person how to perform technical / machine operations on the manufacturing floor.
      Upon completion, attendees will be able to:
    • State the six step process for the successful transfer of job knowledge from one person to another
    • Break down a given procedure / process into its component parts and create a training plan
    • Demonstrate the use of the six steps in their actual work environment
    • Encourage newer employees to have the confidence to function independently after the training
    • Follow-up with trainees to ensure knowledge transfer and to create a training Action Plan for their ongoing development.

    This class may be used as a short elective for the Supervisory Certificate Program.

    The Secrets of Process Mapping
    Course Outline: Most organizations that want to move "up a notch" are process mapping. The purpose of process mapping is to use diagramming to understand the process we currently use and ask what is expected of us; what should we be doing to provide better customer focus and satisfaction. It will identify what best practices we need to incorporate and find appropriate benchmarks for measuring how we can arrive at better ways of satisfying customers.
      The Benefits of Process Mapping:
    • Puts a spotlight on waste
    • Streamlines work processes
    • Defines and standardizes the steps and sequence
    • Promotes deep understanding
    • Builds consensus
    • Key tool for work cell design

    Process Mapping is also known as Process Charting or Flow Charting. A process map visually depicts the sequence of events to build a product or produce an outcome. It may include additional information such as cycle time, inventory, and equipment information
      Workshop Objectives:
    • Learn the benefits of process mapping.
    • Learn the seven steps of constructing a process map
    • Learn the process mapping symbols and when to use them
    • Learn how to use process mapping to streamline a process
    • Learn about the different types of process mapping
    • Practice doing a process map
    • Learn how to lead a process mapping team

    Effective Team Building
    Course Outline: Effective teams contribute to your company’s performance and this course offers essential “how-to” knowledge on how to form and grow your team. This 12-hour program is designed for anyone who is in a supervisor/team leader position or someone who wants to learn about the stages of team growth and the communication process. The class is very interactive and includes practical tools and practice exercises.
      Course objectives:
    • Learn and apply effective communication skills
    • The role of an effective communicator
    • Principles, styles and types of communication
    • The importance of listening
    • Individual listening skills short assessment
    • Conflict communication
    • Learn and apply the team building process
    • Definition of a team
    • What are the differences between a team and a group?
    • Stages of team growth
    • Roles of team leader & members
    • Common team-related problems
    • Best practices of teams

    This course may be used as a short elective for our Supervisory Certificate Program.

    Leadership Development
    Course Outline: Leadership Courses - One Through Five (L1C-L5C)
    This five-course series combines the content of the Basic Leadership Skills and Coaching, Communications, and Change as well as additional material into a series of five 2-day events. Effective Leadership is inspiring others to do their best. This definition illustrates that every person is a leader. The L1C-L5C series is designed with this definition in mind. The purpose of this professional development effort is to help leaders more effectively inspire others to do their best.
    Who should attend? Every person who has responsibility for supervising others should attend this series of courses. Leaders who do not supervise could also benefit from attendance and should be chosen based on their assigned duties.
      Learning Objectives:
    • L1C Values Based Leadership, Needs Based Behavior, Fundamentals of Motivation, Coaching: Emphasis on Good Work Coaching.
    • L2C Improving Attitudes in Self and Others, Effective Listening, Coaching: Emphasis on Poor Work Coaching.
    • L3C Effective Discipline: Documentation an dthe Seven Tests of Just Cause, Characteristics of Leadership, Coaching: Emphasis on Dead-End Coaching.
    • L4C Innovation Teams: Leading Through Change, Coaching: Emphasis on Career Development Coaching, Managing the Job.
    • L5C Review & Reinforce L1C-L4C Material, Managing Workplace Expectations.

    *All 10 class days must be attended to complete the course. August 21-22, September 25-26, October 30-31, November 20-21, and December 18-19, 2008
    *Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891.
    This training is supported by funding through the Department of Labor and Industry.

    Building Trust & Resolving Conflict
    Course Outline: Building Trust
    Relationships that are high in trust are much more effective than ones that are not. Trust cannot be faked, manipulated or forced but it can be earned. Establishing compelling trust in relationships is everyone’s job but one that is not always easy to do. In this module we will look at the challenge of building trust in every relationship and the impact of trust on a company’s bottom-line.
      Participants will also learn:
    • How to build trust with every team member
    • What to do when trust is broken
    • How to control your ego so it doesn’t get in the way
    • How to manage relationships you can’t lead

    Resolving Conflict(Removing the Dead Moose)
    Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. When you are faced with an issue that you don’t think you can address with someone it puts distance between you and them. The more issues there are the greater the distance and the lower the trust.

    Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly conflict can destroy a relationship and its ability to be productive. In this module we will cover how to create an environment of safety where issues can be addressed and obstacles removed.
      Participants will also learn:
    • The 4 steps to resolving conflict when it happens
    • What to do when the other person won’t play
    • How to address conflict that is communicated non-verbally
    • How to build a culture that thrives on resolving conflict

    Payment must accompany non-member registration. Cancellation Policies Apply. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org.


    Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed.

    Stepping Up to the Plate
    Course Outline: Stepping Up to the Plate is half day workshop for employees and managers in all levels of an organization designed to create awareness around the power they have to take full accountability for their own and their team’s results. The session requests participants to identify and clarify three key results for which they are accountable at work, and which are in alignment with their manager’s goals and objectives. When faced with obstacles, people can choose to either, be a “benchwarmer” or they can choose to “step up to the plate.” Examples of the “benchwarmer” behaviors are explored in a light manner. Then, Participants score their own present ability to manifest the 20 “accountability behaviors.” Using this “report card” participants explore in more detail the skills needed to “get around the bases” and score a “run.”
      Course Outline
    • I. Positive Accountability
    • A. The Results ladder
    • B. Activity vs. Results
    • C. Reactive vs. Proactive behavior
    • D. The “Stepping Up…” model
    • E. “Benchwarming” behaviors
    • F. “Blame Game” exercise
    • II. The Report Card
    • A. Descriptions of the 20 accountability skills
    • B. Individual and/or team assessment
    • C. Group Processing
    • D. Debrief and conclusions
    • III. Getting “around the bases”
    • A. Knowing About it
    • B. Caring About it
    • C. Figuring it out
    • D. Making it Happen

    Negotiating Win-Win
    Course Outline: This dynamic course is based on Fisher and Ury’s groundbreaking work, Getting to Yes. Participants will learn how to achieve fair and “principled” results with others, without resorting to win-lose tactics.

    Skilled negotiators go beyond the obvious “wants” of the other side and works with them to uncover deeper seated “needs”. Once done, more equitable, longer lasting, “wise” agreements are reached, creating a win-win and setting the stage for future positive interactions.

      Objectives: Upon completion of this eight hour seminar Participants will be able to:
    • Describe the difference between “hard”, “soft” and “principled” negotiation approaches and the merits of using the “principled” approach
    • Identify and satisfy the underlying needs of the other side
    • Explain the four stages of negotiations and what must be done during each stage
    • Use ‘win-win” negotiations tactics and counter-tactics with the other side to create a sense of cooperation, without giving in
    • “Change the shape of the deal”, through innovation and creativity to move the negotiation along when bogged down
    • Create a “wise” agreement with the other side that has a chance of satisfying both sides needs

    Payment must accompany non-member registration. Make checks payable to MASCPA. Cancellation Policies Apply: Substitutions may be made any time. Cancellations within 5 business days of the session will be charged. No shows will be charged.

    Leadership Development Leadership Courses-One through Five (L1C-L5C)
    Course Outline: This five-course series combines the content of the Basic Leadership Skills and Coaching, Communications, and Change as well as additional material into a series of five 2-day events. Effective Leadership is inspiring others to do their best. This definition illustrates that every person is a leader. The L1C-L5C series is designed with this definition in mind. The purpose of this professional development effort is to help leaders more effectively inspire others to do their best.
    Who should attend?Every person who has responsibility for supervising others should attend this series of courses. Leaders who do not supervise could also benefit from attendance and should be chosen based on their assigned duties.
      Learning Objectives:
    • L1C Values Based Leadership, Needs Based Behavior, Fundamentals of Motivation, Coaching: Emphasis on Good Work Coaching.
    • L2C Improving Attitudes in Self and Others, Effective Listening, Coaching: Emphasis on Poor Work Coaching.
    • L3C Effective Discipline: Documentation an dthe Seven Tests of Just Cause, Characteristics of Leadership, Coaching: Emphasis on Dead-End Coaching.
    • L4C Innovation Teams: Leading Through Change, Coaching: Emphasis on Career Development Coaching, Managing the Job.
    • L5C Review & Reinforce L1C-L4C Material, Managing Workplace Expectations.

    When: Module 1 December 5 and 6, 2011
    Module 2 January 9 and 10, 2012
    Module 3 February 27 and 28, 2012
    Module 4 March 5 and 6, 2012
    Module 5 April 16 and 17, 2012
    Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891. Register by: November 28, 2011. Please note that these classes are all sponsored by the Printing Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five days notice will be charged. No shows will be charged. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org
    This training is supported by funding through the Department of Labor and Industry.

    Compliance with Federal and State Compliance Laws and Regulations
    Course Outline:
    • Who’s Minding Your Business
    • Federal Statutes
    • State Statutes
    • OSHA Top Ten
    • Risk


    This program will provide an overview of the regulatory agencies responsible for monitoring employers and employees in the workplace. Major laws and statutes will be introduced from a practitioner’s view for ease of understanding and recognition of the impact in your Company beginning at the Federal level and then honing in on PA law; OSHA’s Top Ten areas inspected – in PA – will be examined and we’ll close with a review of the “real risk” discussing the steps involved in a PA Human Relations Commission claim.

    Discipline, Rightsizing/Downsizing and Terminations
    Course Outline:
    • Why Good People Leave
    • Discipline for Retention
    • Reductions in Force
    • Rightsizing/Downsizing
    • Temporary/Job Elimination
    • Employment At-Will
    • Terminations


    Participants in this session will review the reasons behind resignations and job dissatisfaction as studied in Leigh Branham’s “The 7 Hidden Reasons Employees Leave.” Resignations, unmet expectations and economic circumstances can greatly discourage a supervisor, manager, owner, and executive of any company. Attendees will learn to view discipline as a positive and find ways to deliver discipline without being “the bad guy.” We’ll then discuss the differences between different types of employment separations which would not be complete without reviewing the concept of “employment at-will.” Lastly, we’ll explore the work that should take place behind the scenes before a decision is made to terminate someone’s employment.

    Workplace Diversity
    Course Outline:
    • Equal Employment Opportunity
    • Discrimination
    • Disparate Impact
    • Disparate Treatment
    • Sexual and Other Harassment
    • Harassment vs. Stern Supervisor
    • Harassment vs. Bullying
    • Workplace Ethics
    • Whistleblowers


    During the session, attendees will review the relevant Federal and State statutes that define “protected class” employees. Equal Employment protections are the key standards which have led to the development of Sexual Harassment protections in the workplace. The instructor will review the legal definitions of Harassment from a practitioner’s standpoint; attendees will be able to recognize the difference between illegal harassment, strict supervision and bullying. The session will then close with discussion of workplace ethics and model policies will be shared for the attendees to adapt to their specific organization.

    Project Management Fundamentals
    Course Outline: This course is a primer on the basics of Project Management. Students will learn how to use Project Management techniques to plan, organize, control, document and close out their projects successfully and with minimum risk.
    Prerequisite: To ensure your success, we recommend you have some working knowledge of your computers operating system.
      Outline:
    • Lesson 1: The Project Life Cycle
    • What is a project?
    • The Project Management Life Cycle
    • The role of Project Management
    • Lesson 2: Setting Up for Success
    • The Meaning of Success
    • What Happens in the Initiation Phase?
    • Project Definition and Scope
    • Putting Together a Statement of Work
    • The Project Charter
    • Lesson 3: The Project Team
    • The Teamwork Challenge
    • Selecting Team Memebers
    • The Team Charter
    • Lesson 4: Risk Management
    • Project Risk
    • Lesson 5: Project Plans
    • The Work Breakdown Structure
    • Work Packaging Sequence
    • Lesson 6: The Project Schedule
    • The Scheduling Process
    • Time Estimates
    • Lesson 7: The Project Budget
    • What is a Budget?
    • Creating a Preliminary Budget
    • Budget and Scheduling Balancing
    • Lesson 8: Project Tracking and Control
    • Moving the Project Forward
    • Monitoring for Project Progress
    • Earned Value Analysis
    • Getting Back on Track
    • Lesson 9: Project Reports
    • Communication Overview
    • Project Performance Reports
    • Project Change Requests
    • Lesson 10: Project Close-Out
    • Elements of Close-out
    • Evaluation of People and Projects

    Outlook 2007 Basic
    Course Outline: This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, covers the basic functions and features of Outlook 2007. Students will create e-mail accounts and send e-mail messages using several techniques. They will also learn how to manage e-mail messages, contacts, tasks, and meeting requests. Finally, students will customize Outlook for maximum efficiency. Comes with CertBlaster exam prep software (download). Also available with a companion CBT program and student data files on CD-ROM. Designated as Approved Courseware for the Microsoft Certified Application Specialist program, this course will help students prepare for the Outlook 2007 exam (77-604). For comprehensive certification training, students should complete Outlook 2007: Basic, Intermediate, and Advanced.

      Table Of Contents:
    • Unit 1: Getting started
    • Topic A: The program window
    • Topic B: Outlook Today
    • Topic C: Getting help
    • Unit 2: E-mail
    • Topic A: E-mail accounts
    • Topic B: Reading e-mail messages
    • Topic C: Creating and sending e-mail messages
    • Topic D: Working with messages
    • Topic E: Attachments
    • Unit 3: E-mail management
    • Topic A: Message options
    • Topic B: E-mail security
    • Topic C: Junk e-mail
    • Topic D: Search folders
    • Topic E: Printing messages
    • Unit 4: Contact management
    • Topic A: Managing contacts
    • Topic B: Distribution lists
    • Topic C: Electronic business cards
    • Unit 5: Tasks
    • Topic A: Working with tasks
    • Topic B: Managing tasks
    • Unit 6: Appointments and events
    • Topic A: Creating and sending appointments
    • Topic B: Modifying appointments
    • Topic C: Calendar views
    • Topic D: Events
    • Unit 7: Meeting requests and responses
    • Topic A: Meeting requests
    • Topic B: Meeting request responses
    • Topic C: Managing meeting responses

    Multi-State Income Tax., Sales and Use Tax Seminar and Payroll Tax Update Seminar
    Course Outline: Protect your business-master multi-state tax issues!
    As a manufacturing business leader, you understand the importance of compliamnce with Pennsylvania's filing requirements and the potential severity of tax liability plus penalties and interest for failure to do so. And if your business reaches into other states, it's even more crucial to meet your compliance requirements through self-reporting rather than by state audit.

    Learn the issues of working in a multi-state environment by attending the Multi-State Business Tax Seminar in York on December 17.
    You will learn
  • How a manufacturing company establishes nexus in several "aggressive" tax states and what to do once nexus has been established
  • How to understand the taxing rules and regulations of these "aggressive" tax states
  • How to become compliant in the "aggressive" tax states without paying excessive interest and penalties

    Be proactive! Get details and register NOW by contacting Tammy Marcase, Director of Training at tmarcase@mascpa.org or calling (717) 843-3891. You have the option to register for either the morning session, the afternoon session or both. One session for members is $25.00 and $55.00 for both sessions. Nonmember price is $35.00 for one session and $75.00 for both sessions. Lunch will be provided for those attending both sessions.
    		•

    PowerPoint 2007 Basic
    Course Outline: This ILT Series course, rated 4.9/5.0 in overall quality by ProCert Labs, covers the basic functions and features of PowerPoint 2007. Students will create new presentations that include text, graphics, WordArt, tables, charts, and diagrams. They will also edit and format slide content, and apply transition effects. Comes with CertBlaster exam prep software (download). Designated as Approved Courseware for the Microsoft Certified Application Specialist program, this course will help students prepare for the PowerPoint 2007 exam (77-603). For comprehensive certification training, students should complete PowerPoint 2007: Basic and Advanced.

      Table Of Contents:
    • Unit 1: Getting started, Topic A: The PowerPoint window, Topic B: Getting help.
    • Unit 2: New presentations, Topic A: Creating new presentations, Topic B: Saving presentations, Topic C: Rearranging and deleting slides, Topic D: Using slides from other presentations.
    • Unit 3: Formatting slides, Topic A: Text formatting, Topic B: Modifying text, Topic C: Paragraph formatting
    • Unit 4: Drawing objects, Topic A: Shapes, Topic B: Modifying objects, Topic C: Text in objects
    • Unit 5: Graphics, Topic A: WordArt, Topic B: Pictures, Topic C: Clip art.
    • Unit 6: Tables and charts, Topic A: Tables, Topic B: Charts, Topic C: Diagrams.
    • Unit 7: Modifying presentations, Topic A: Templates and themes, Topic B: Slide masters, Topic C: Transitions and timings, Topic D: Speaker notes, Topic E: Setting up slide shows.
    • Unit 8: Proofing and delivering presentations, Topic A: Proofing presentations, Topic B: Running presentations, Topic C: Printing presentations.

    Windows 7 Level 2
    Course Outline: Overview: In this course, students will familiarize yourself with the advanced customization techniques and work with applications and programs in Windows® 7. In addition to this, students will also work with Internet Explorer 8.

    Who Should Attend: This course is designed for any worker, business professional, or private individual who needs knowledge in operating systems and file management skills.

    At Course Completion: Upon successful completion of this course, students will be able to: - customize the Windows 7 environment. - configure user accounts. - work with applications in Windows 7. - work with devices. - manage networks. - secure your system data. - enhance system performance. - work with Internet Explorer 8.
    Outline:
      Lesson 1: Customizing the Windows 7 Environment
    • Apply Aero Features
    • Modify Display Settings
    • Lesson 2: Configuring User Accounts
    • Create a User Account
    • Manage User Accounts
    • Lesson 3: Working with Applications in Windows 7
    • Schedule Tasks
    • Work with Media Files
    • Explore Games
    • Manage Programs
    • Lesson 4: Working with Devices
    • Modify Device Settings
    • Configure Removable Devices
    • Lesson 5: Managing Networks
    • An Overview of Networks
    • Share Files and Folders
    • Manage Offline Files
    • Lesson 6: Securing System Data
    • Back Up Data
    • Restore Data
    • Apply Security Settings
    • Lesson 7: Enhancing System Performance
    • Improve Processing Speed
    • Optimize Power Consumption
    • Configure Windows Update Settings
    • Troubleshoot Problems
    • Lesson 8: Working with Internet Explorer 8
    • Manage Favorites
    • Manage History Files
    • Configure Pop-Up Settings
    • Configure Internet Security and Privacy Settings

    Job Instruction Training
    Course Outline:
      Learning Outcomes: Upon completion your Manufacturing Associates will be able to:
    • State the six step process for the successful transfer of job knowledge from one person to another
    • Break down a given procedure / process into its’ component parts and create a training plan
    • Demonstrate the use of the six steps in their actual work environment
    • Encourage newer Associates to have the confidence to function independently after the training
    • Follow-up with trainees to ensure knowledge transfer and to create a training Action Plan for their ongoing development

      Outline:
    • I. Welcome / Housekeeping / Introductions
    • II. Review of the six Step JIT process
    • 1. Prepare for the training
    • 2. Asking questions to determine trainee experience
    • 3. Telling the Trainee about the task
    • 4. Showing the Trainee how the task is done
    • 5. Encouraging the Trainee to do the task
    • 6. Following up to ensure transfer of knowledge
    • III. Create a comprehensive training plan for a topic of their choice
    • IV. Review of the six steps
    • V. Actual conducting of a One-on One training session
    • VI. Feedback /coaching of the presentation
    • VII. Summary / Evaluations / Close

    *Please note that these classes are all sponsored by the Department of Labor. To receive the discounted price, the class participants must confidentially and securely supply their social security number. *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Register by: March 9, 2010

    Payment must accompany non-member registration. Cancellation Policy: All cancellations must be received at least 5 business working days prior to class start date. Substitutions will be accepted at anytime. No shows and cancellations less than 5 business days prior to class start will be charged the advertised price for the class. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone: (717) 843-3891, Fax: (717) 854-9445, E-mail: tmarcase@mascpa.org.
    This training is supported by funding through the Department of Labor and Industry.

    YOUR GRAMMAR IS SHOWING
    Course Outline: What does it matter if our grammar is showing? It matters because people form opinions of us from the way we speak and the way we write. Especially in talks we give and “public” documents we create, people expect “good grammar.”

    Second, the main way that we express meaning to ourselves and to others is through language, and grammar is the foundation or the structure of language. If we don’t learn that structure, we’re forever limited in what we can build: Learning grammar puts more tools in your toolbox, enabling you to express yourself more precisely and more effectively.

    That’s what you’ll learn in YOUR GRAMMAR IS SHOWING!! Learning correctness (“good grammar”) is the first step, the initial step you need to master before moving on to the more complex aspects of language. In YOUR GRAMMAR IS SHOWING!! you’ll learn how to:
    • Find subjects and verbs in sentences.
    • Recognize other “parts of speech” such as adverbs, adjectives, and complements.
    • Explain to others why learning the parts of speech is important!
    • Make sure subjects “agree” with verbs, and pronouns agree with their antecedents.
    • Choose pronouns correctly (whether to say “It is I” or “It is me”).
    • Punctuate phrases, clauses, and sentences correctly.
    • Make sound language choices based on your purpose and audience.
    • Arrange words and groups of words to achieve desired effects.


    This is a very helpful workshop if English is your second language.

    HR for Supervisors Training
    Course Outline: This program is human resource training for line leaders, supervisors, and managers who are not part of the human resource function within their organizations. The training session will be interactive between presenter and participants utilizing a PowerPoint presentation, handouts, and case studies. At the end of the training session, participants will have a basic awareness of each topic and how to apply the topics to their day to day functions.
      Topics:
    • Part I: Understanding Human Resource Basics
    • Discrimination Laws
    • Basic overview of Americans with Disabilities Act, Civil Rights (national origin, race, religion, gender, pregnancy, genetic), Equal Pay Act, and Age Discrimination in Employment Act
    • BFOQ (Bona Fide Occupational Qualifications)
    • Fair Labor Standards Act
    • Difference between Exempt & Non-Exempt Classifications
    • Overview of Overtime Regulations
    • Family Medical Leave
    • Compliance Requirements
    • Non-FMLA leave situations
    • Recruiting Legally
    • Application Forms
    • Conducting Legal Interviews
    • Candidate Selection
    • Part II: Interpersonal Skills
    • Identifying the Role of a Supervisor within an organization
    • Supporting the mission of the organization
    • Leading the department/organization to achieve results
    • Transitioning from supervisor to coach
    • Managing talent within the organization
    • Talent Management
    • Finding the right person for the right position at the right time
    • Communicating Expectations for exceptional performance
    • Evaluating & Documenting Performance
    • Having Difficult Conversations with Employees
    • Developing Action Plans for Improvement
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five business days notice will be charged.Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    HR for Supervisors Training
    Course Outline: This program is human resource training for line leaders, supervisors, and managers who are not part of the human resource function within their organizations. The training session will be interactive between presenter and participants utilizing a PowerPoint presentation, handouts, and case studies. At the end of the training session, participants will have a basic awareness of each topic and how to apply the topics to their day to day functions.
      Topics:
    • Part I: Understanding Human Resource Basics
    • Discrimination Laws
    • Basic overview of Americans with Disabilities Act, Civil Rights (national origin, race, religion, gender, pregnancy, genetic), Equal Pay Act, and Age Discrimination in Employment Act
    • BFOQ (Bona Fide Occupational Qualifications)
    • Fair Labor Standards Act
    • Difference between Exempt & Non-Exempt Classifications
    • Overview of Overtime Regulations
    • Family Medical Leave
    • Compliance Requirements
    • Non-FMLA leave situations
    • Recruiting Legally
    • Application Forms
    • Conducting Legal Interviews
    • Candidate Selection
    • Part II: Interpersonal Skills
    • Identifying the Role of a Supervisor within an organization
    • Supporting the mission of the organization
    • Leading the department/organization to achieve results
    • Transitioning from supervisor to coach
    • Managing talent within the organization
    • Talent Management
    • Finding the right person for the right position at the right time
    • Communicating Expectations for exceptional performance
    • Evaluating & Documenting Performance
    • Having Difficult Conversations with Employees
    • Developing Action Plans for Improvement
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five business days notice will be charged.Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    Violence in the Workplace: Awareness and Prevention
    Course Outline:
      Course Outline:
    • Written policy and reporting procedures
    • Dynamics of Violence
    • Role of hiring process
    • How to resolve an immediate crisis
    • Moving forward after crisis-utilizing available resources
    • Handling the termination and the role of management
    • Disciplinary issues: correcting the problem or the person
    • Table top excercises
    • Video clips relating to Workplace Violence issues


    *Please note that these classes are all sponsored by the Department of Labor. To receive the discounted price, the class participants must confidentially and securely supply their social security number. *Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Original Equipment Manufacturers’ Consortium, please call Tammy Marcase at 717-843-3891.

    Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five days notice will be charged. No shows will be charged. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org
    This training is supported by funding through the Department of Labor and Industry.

    HR for Supervisors Training
    Course Outline: This program is human resource training for line leaders, supervisors, and managers who are not part of the human resource function within their organizations. The training session will be interactive between presenter and participants utilizing a PowerPoint presentation, handouts, and case studies. At the end of the training session, participants will have a basic awareness of each topic and how to apply the topics to their day to day functions.
      Topics:
    • Part I: Understanding Human Resource Basics
    • Discrimination Laws
    • Basic overview of Americans with Disabilities Act, Civil Rights (national origin, race, religion, gender, pregnancy, genetic), Equal Pay Act, and Age Discrimination in Employment Act
    • BFOQ (Bona Fide Occupational Qualifications)
    • Fair Labor Standards Act
    • Difference between Exempt & Non-Exempt Classifications
    • Overview of Overtime Regulations
    • Family Medical Leave
    • Compliance Requirements
    • Non-FMLA leave situations
    • Recruiting Legally
    • Application Forms
    • Conducting Legal Interviews
    • Candidate Selection
    • Part II: Interpersonal Skills
    • Identifying the Role of a Supervisor within an organization
    • Supporting the mission of the organization
    • Leading the department/organization to achieve results
    • Transitioning from supervisor to coach
    • Managing talent within the organization
    • Talent Management
    • Finding the right person for the right position at the right time
    • Communicating Expectations for exceptional performance
    • Evaluating & Documenting Performance
    • Having Difficult Conversations with Employees
    • Developing Action Plans for Improvement
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five business days notice will be charged.Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    Worker's Compensation Applied Risk Management Tools
    Course Outline: An organization’s active efforts to monitor and control preventable accidents and it’s loss ratio; and therefore, lower the probability of claims, enhance recovery, and maintain a safe environment.
      Outline:
    • Risk Management Processes
    • Rules for Managing Workers Compensation Cost
    • Employers Rights
    • Additional Tips for Employers
    • Post Accident Tips
    • Workers Compensation-Other Tips
    • Questions and Answers

    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. *Please note that this class is sponsored by the Electronics Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five business days notice will be charged.Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org

    This training is supported by funding through the Department of Labor and Industry.

    Time Management and Personal Leadership
    Course Outline: Interruptions, Procrastinations & Conflicting Priorities
    How much do these time wasters cost you? If you had and extra hour every day what would you do with it? Do you have the information you need at your fingertips when you need it? Being organized and effectively managing time are not personality traits; they are skills and a state of mind that anyone can develop.
    Focus, Goal Achievement & Organization
    This training will teach you how to establish priorities, achieve goals and once and for all get organized! This seminar is not a lecture! The ideas and strategies are facilitated with interaction, videos, exercises and real world examples.
      In this session you will learn to:
    • Never forget anything again
    • Get more done in less time
    • Prioritize in relation to results
    • Say “NO” to poor uses of your time
    • Break the addiction to urgency

    Balance, Control & Personal Leadership
    Day planners, electronic handheld devices and computers can sometimes get in the way of making good time management decisions. The tool you can use is only as good as the decisions it helps you to make. Whatever your chosen time management tool we will cover how to use it more efficiently and effectively.
    Time management is about managing you and the choices you make, not about managing the clock. This seminar will reduce your stress, make you more productive and provide you with the best-kept time management secrets.
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. *Please note that this class is sponsored by the Electronics Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Register by: November 8, 2010

    Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    Team Leadership Creating a Focus, Aligning Systems & Leading Change
    Course Outline: Purpose and Motivation<.b>
    Does your team have clearly identified goals? Does your team have written ground rules you have all agreed to live by? Does your team know its customer and the needs you are trying to meet? Having a clearly identified customer, ground rules and goals gives a group its focus. Without these key ingredients it is very difficult for a team to be effective.
    Group Processes and Workflow
    Does your group produce predictable and measurable results? Do the current systems and processes set your team up for success? How often do you as a leader take the time to review and improve the systems and processes? Once a team’s focus is established a leader needs to make sure the systems, processes and workflow are all in alignment with the purpose. Correcting misalignments is the number one job of the leader and often the most neglected responsibility.
      Participants will learn:
    • How to establish a team purpose, rules & goals
    • How to align systems and correct misalignments
    • How to create an external team focus on the customer
    • How to lead your team through change
    • How to improve morale and team motivation
    • How to improve quality and speed

    Leading Change
    How well does your team adapt to change? Do you have the skills you need to address denial and resistance? How do you personally adapt to change? Change is a necessary part of any business focused on improvement. Some teams struggle while others are more agile. This program will teach you the skills and strategies you need to launch, implement and sustain lasting change. *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. *Please note that this class is sponsored by the Electronics Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Register by: February 7, 2011

    Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    Consultative Selling Skills
    Course Outline: Selling Value and Improving Profitability
    Are you satisfied with your close ratio, profitability and the length of your sales cycle? Are your sales consultants skilled at calling on and consulting to the executive level? Are they skilled at collecting all your client’s issues and building a solid business case for your solutions? Consultatively selling a customized service is much different than selling a commodity. In order to deliver a complex customized solution with flawless execution, your sales people must possess exceptional consulting and communication skills. Identify, Qualify & Win
    Can your sales consultants quickly take new opportunities from identified to qualified to new business? Are you satisfied with your percentage of repeat customers? To succeed in today’s business world organizations have to deliver more than just solutions, they have to deliver business results. This process will teach your sales consultants how to understand, sell and manage to those results on every engagement.
      This training will also teach your sales consultants how to:
    • Better qualify and accurately scope new opportunities
    • Improve forecasting accuracy
    • Calculate return on investment for every sale
    • Eliminate price resistance
    • Better understand and work the decision making process
    • Set realistic time, people and budget expectations
    • Improve questioning and listening skills

    Selling Services and Delivering Customized Solutions
    The best way for sales consultants to succeed is for them to help their client’s succeed first. Consultative Selling Skills is a complete and comprehensive program that provides sales consultants with the strategies and skills they need to be successful.
    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. *Please note that this class is sponsored by the Electronics Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891. Register by: March 7, 2011

    Payment must accompany non-member registration. A member company that has a reservation for employee training in a scheduled class may relinquish the seat(s) by notifying the scheduling coordinator. If the cancellation is within the cancellation terms of the approved contract, then no fee will be required; otherwise full fee is required. If the seat is able to be filled by another participant prior to the start of class, no fee will be assessed. Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org This training is supported by funding through the Department of Labor and Industry.

    Leadership Development Executive Overview of Leadership Courses - One Through Five (L1C-L5C)
    Course Outline: This executive overview course is designed to provide a one-day information overview to senior leadership of the five-course series attended by their employees. The overview will introduce senior leaders to the course content and a brief introduction to the activities supervisors participate in during the five-day series. Senior leadership will not be asked to actively participate in the course curriculum, but rather the overview is intended to ensure they are aware of the training their supervisors receive and the support they need to improve their leadership skills. The information contained in the L1C-L5C series is a combination of the content of the five-day Basic Leadership Skills Course (BLSC) and the 5-day Coaching, Communications, and Change Course (CCCC) into a series of five 2-day events. This delivery schedule provides many organizations the flexibility they need to operate normal work schedules as well as provide people development opportunities.
    Effective Leadership is inspiring others to do their best. This definition illustrates that every person is a leader. The L1C-L5C series is designed with this definition in mind. This leadership development effort consists of a one-day, 8-hour overview. It provides an overview of the content of the five, 2-day courses attended by supervisors. Learning objectives for this course are strictly from an awareness perspective. For a complete listing of topics please call the office at 717-843-3891.
    *Please note that the check should be made payable to MASCPA and mail to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Printing Consortium, please call Tammy Marcase at 717-843-3891. *Please note that these classes are all sponsored by the Printing Consortium. To receive the discounted price, the class participants must confidentially and securely supply their social security number. Register by: March 1, 2012 Register: This training is supported by funding through the Department of Labor and Industry.

    Managing on Purpose A Framework for Success
    Course Outline: Program Overview
    Managing on Purpose is a comprehensive management training program delivered in eighteen lessons, nine sessions. This is a "threshold" program, comprised of "must have" lessons that all managers and supervisors in an organization should learn. The lessons correspond to chapters in a book of the same title, written by James Hall in 2011. Each lesson includes a section called For Further Consideration, which is a list of questions designed to generate further discussion of that lesson's topic. It's recommended that all participants going through the program take the first six lessons, called Aspects, in order. Thereafter the program offers the flexibility of participants taking all remaining lessons, called Applications, choosing first those most appropriate to their specific needs.
    This new program can be counted towards our Supervisory Certificate Program

    First Lesson: The Need for Purposeful Management, How Are We Doing?
    Purpose: Organizations exist to achieve specific results. Results can be the manufacture of light bulbs, the serving of pizza, the sale of furniture, or the delivery of health care. The purpose of management is to ensure that an organization's purpose is realized, that its goals are achieved. Reasons that managers can have difficulty being purposeful in their activity is that they find it difficult to identify and carry out their many and varied areas of responsibility; they can have difficulty simply perceiving all the different dimensions of their jobs. This lesson provides not one but several "frameworks" within which that can occur.
    Status: This lesson begins by asking the question, are managers relevant? Computers and automation have transformed the workplace; many jobs and functions have been sent offshore—how necessary are supervisors and managers? What is the environment in which management occurs today? What are the social and economic factors that affect the workplace?—that make the many dimensions of a manager's job even more difficult than it was before? This lesson looks at our recent past, then at the current workplace, reviewing how managers used to carry out their responsibilities and how they carry them out today. The answer to the initial question is yes: managers are and must be more relevant today than they've ever been.
    Second Lesson: Assessing Management’s Value, The Myth of Multi-Tasking
    Value: The value of a bulldozer to a construction company is obvious. It can move dirt more easily than can people wielding shovels. Its value can be calculated in dollars and cents, time saved, and ease of operation and maintenance. Its value proposition is that more value accrues to the company that buys the bulldozer than value the company would otherwise have. If the company didn't have the bulldozer, it would need to accomplish work in other, less effective ways. This lesson asks the question, is the foregoing true of managers? How do managers and supervisors demonstrate value to their organizations? The lesson describes how managers can both calculate and communicate their value to stakeholders in their organizations.
    Myth of Multi-Tasking: If managers had just one thing to do, life would be so much simpler. However, they have many things to do, and they need to acquire knowledge and develop skill in order to address each of their many duties and responsibilities. This lesson provides an overview of what these key dimensions of the job are: managers need to pay attention to people, money, planning, compliance, technology, risk, service, discipline and accountability, service and leadership. As managers we can gravitate toward those areas of our jobs that we feel most comfortable in, sometimes to the neglect of other key areas. This lesson emphasizes that in the end that is an approach that is not sustainable, especially as individual managers are asked to do more and more with fewer and fewer resources.
    Third Lesson: Managers as Central Processing Units, Determining Priorities
    Managers as CPU’s: Building on the content of Lesson Four, this lesson breaks the duties and responsibilities of managers down to the specific "inputs" that managers need to process every day. These inputs come at managers at high speed, each insisting that it is more important than any other that may land on a manager's plate at a given moment. Managers must first be able to see that all of those inputs are on their way, and this lesson gives them a helpful comparison to use in identifying and handling them. Inputs are seen as "coming at" managers through a large pipe, and managers are asked to insert a filter into that pipe with screens that both prioritize and divert inputs in a systematic way. The size of each screen and the "mesh" covering it are controlled by managers to help them address first things first, but at the same time be aware of everything in the pipe that requires their attention.
    Priorities: This lesson helps managers see and control the variety of inputs that require their attention: but who, in effect, sends all those inputs down the pipe in the first place? Who decides which of them is the most important, and how many of each to send? Sometimes organization goals and priorities are easy to see and are readily communicated. Everyone in the organization, so to speak, is singing from the same page of the hymnal. But what if goals and priorities are not so clear? When this is the case, managers, working with the best information they have, need to set their own priorities; they must, as it were, "manage up." The point is that managers need to be more than "catchers" in the workplace, dealing in an apparently random way with whatever comes in through the door. They must organize, prioritize, and manage on purpose.
    Days/Dates: The first three lessons will be on 3/2, 3/9 and 3/16/12. Register by: January 12, 2012

    The rest of the sessions are below with the dates. All classes will be 8:30 am to 11:30 am. Please call the office at 717-843-3891 or visit our website at www.mascpa.org for a detailed flyer. If you would like the whole program or part of the program to be taught onsite please call the office. You can pick and choose the topics below. The price for the topics below are $67 member/$83 non-member. If you sign up for two or more topics the cost will be reduced to $57.00 member/$73 non-member. Sign up for the entire series to get the best discount. Entire series, Lesson 1 through 9, is $464.00 member/$567 non-member.
    Session Four: The Potential for Change, People as a Priority-April 20, 2012
    Session Five: Discipline and Accountability, Equal in the Eyes of the Law May 4, 2012
    Lesson Six: It Can Happen Here, Disability Laws and Worker Safety-June 1, 2012
    Lesson Seven: Technology, Privacy and Other Protections-September 7, 2012
    Lesson Eight: Planning, Managers and Finance-October 5, 2012
    Lesson Nine: Service, Managers and Leaders-November 2, 2012

    Payment must accompany non-member registration. Make checks payable to MASCPA. Cancellation Policies Apply: Substitutions may be made any time. Cancellations within five business days of the session will be charged. No shows will be charged. Questions: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17404; Phone – (717) 843-3891; Fax – (717) 854-9445; E-mail: tmarcase@mascpa.org.

    MANAGING ON PURPOSE A Framework for Guiding Success in the Workplace Lesson Five: Discipline and Accountability, Equal in the Eyes of the Law
    Course Outline: This is also a short elective for our Supervisory Certificate Program
    Program Overview
    Managing on Purpose is a comprehensive management training program delivered in eighteen lessons, nine sessions. This is a "threshold" program, comprised of "must have" lessons that all managers and supervisors in an organization should learn. The lessons correspond to chapters in a book of the same title, written by James Hall in 2011. Each lesson includes a section called For Further Consideration, which is a list of questions designed to generate further discussion of that lesson's topic. It's recommended that all participants going through the program take the first six lessons, called Aspects, in order. Thereafter the program offers the flexibility of participants taking all remaining lessons, called Applications, choosing first those most appropriate to their specific needs.
    Lesson 5: Discipline and Accountability, Equal in the Eyes of the Law
    Discipline and Accountability: No employee likes to be "written up." No manager likes confrontation. The fact of the matter is, sometimes employees have difficulty meeting agreed upon expectations, and, when this occurs, they need to be reminded. This lesson introduces managers to an effective, tension-relieving method for improving employee performance called Positive Discipline, a method that places responsibility and accountability for performance where it belongs—on the employee. In this method, managers and supervisors assume the role of helper and guide, versus that of punisher and disciplinarian, and it accomplishes this wondrous transformation in their lives. The lesson introduces a method of performance management called ABC (articulated by Aubrey Daniels), which stands for Antecedent (that which occurs before a targeted behavior), Behavior (the targeted behavior), and C (the consequences received because of the behavior). Daniels says that managers are much more comfortable with the Antecedent part, much less comfortable with the Consequences part, and he asks that we change that emphasis. This lesson tells how we go about that.
    Equal in the Eyes of the Law: Lessons Five, Six and Seven all deal with compliance. The inescapable fact is that the workplace is something of a legal jungle, one with confusing and sometimes overlapping requirements. The consequences of not meeting these requirements can be painful for both individual managers and for the organizations in which they work. Lesson Eleven focuses on Equal Employment Opportunity requirements and also has a section on unions. It begins by talking about the importance of policies, recommending that organizations manage by policy versus by whim or opinion. In terms of lesson content, the point is made that EEO requirements extend to virtually every "term, condition and privilege" of employment, and the emphasis in this lesson is on managers' roles in seeing that all of the foregoing are handled in a compliant manner. The focus is on what managers do to comply with EEO and other requirements, not what they know.
    Register by: March 30, 2012. Payment must accompany non-member registration. Make checks payable to MASCPA. Cancellation Policies Apply: Substitutions may be made any time. Cancellations within five business days of the session will be charged. No shows will be charged.

    MANAGING ON PURPOSE A Framework for Guiding Success in the Workplace Lesson Four: The Potential for Change, People as a Priority
    Course Outline: This is also a short elective for the Supervisory Certificate Program
    Program Overview
    Managing on Purpose is a comprehensive management training program delivered in eighteen lessons, nine sessions. This is a "threshold" program, comprised of "must have" lessons that all managers and supervisors in an organization should learn. The lessons correspond to chapters in a book of the same title, written by James Hall in 2011. Each lesson includes a section called For Further Consideration, which is a list of questions designed to generate further discussion of that lesson's topic. It's recommended that all participants going through the program take the first six lessons, called Aspects, in order. Thereafter the program offers the flexibility of participants taking all remaining lessons, called Applications, choosing first those most appropriate to their specific needs.
    Lesson Four: The Potential for Change, People as a Priority
    Change: Managing on Purpose emphasizes often that our approach to various tasks, duties and responsibilities depends on how we perceive them. Perhaps nowhere is this more important than as it applies to our perceptions of the concept of change itself. We've been managing perhaps for a long time, acting on lessons learned from the schooling and experience we've had to date. How possible is it for each of us to come up with a new frame of reference in regard to ourselves as managers? What is a frame of reference? Frames of reference are the paradigms—deeply held attitudes and beliefs—that shape the ways we think and act. We look out at the world through them. If our frames of reference become too "thick"—perhaps becoming comprised of invalid ideas about who we are and what we can do—we need to pare them down, giving ourselves wider views of who we are and how we relate to the world. This lesson explains how that can happen.
    People: There are fewer and fewer people in the workplace, and each is being asked to contribute more and more. A key task of managers is to ensure that their organizations receive maximum effort and performance from every employee. How are managers to do that? Of the discretionary effort that each of us as an employee has to give, how much of it do we give to our organizations? How often do we give it? The answers to these questions depend on how managers "see" their people, and, in turn, how their people see them. In earlier times, employees were seen quite literally as "hands," and today they must be seen in a different way—as individual, diverse people, each having a great deal to offer. Managers are asked in this lesson to consider how their people perceive them, and to think about possible changes they can make to the picture of themselves that emerges. Key to much of the foregoing is communication, and the lesson offers suggestions as to how the communication process works and how it can be improved.
    Register by: February 25, 2012. Payment must accompany non-member registration. Make checks payable to MASCPA. Cancellation Policies Apply: Substitutions may be made any time. Cancellations within five business days of the session will be charged. No shows will be charged.

    Access 2010 Level 1
    Course Outline: Overview: In this course, students will create and modify new databases and their various objects.
    Who Should Attend: This course is designed for students who desire to gain the necessary skills to create, edit, format, and print basic Microsoft Office Excel 2010 worksheets.
    At Course Completion: Upon successful completion of this course, students will be able to: - identify the basic components of an Access database. - build the structure of a database. - manage data in tables. - query a database. - design forms. - generate reports. - streamline data entry and maintain data integrity. - join tables to retrieve data from unrelated tables. - create flexible queries to retrieve data and modify tables. - improve the functionality of Access forms. - customize reports to organize the displayed information and produce specific print layouts. - share data between Access and other applications.
    Prerequisite(s) or equivalent knowledge: Students should be familiar with using personal computers and have used a mouse and keyboard. Students should be comfortable with the Windows environment and be able to use Windows to manage information on their computer. Specifically, students should be able to launch and close programs; navigate to information stored on the computer; and manage files and folders.
      Outline:
    • Lesson 1: Getting Started with Access 2010
    • Lesson 2: Building The Structure of a Database
    • Lesson 3: Managing Data in a Table
    • Lesson 4: Querying a Database
    • Lesson 5: Designing Forms
    • Lesson 6: Generating Reports
    • Lesson 7: Controlling Data Entry
    • Lesson 8: Joining Tables
    • Lesson 9: Creating Flexible Queries
    • Lesson 10: Improving Forms
    • Lesson 11: Customizing Reports
    • Lesson 12: Sharing Data Across Applications
    Call the office at 717-843-3891 for a full syllabus.
    Cost: $ 350.00 Lunch is not included. Fee must accompany non-member registration. No shows will be charged full price. Register By: June 25, 2012. Cancellation policies apply. Cancellations with less than five business days notice will be charged.

    Excel Intermediate Part II
    Course Outline: Program Objectives: Students will learn the skills and concepts necessary to protect worksheets, dress them up, manipulate dates, and create and use macros.
      Introduction
    • Opening Multiple Files
    • Password Protection for Files
    • Displaying Formulas on the Screen
    • Protecting the Worksheet-Unlocking Cells, Protecting the Sheet, Unprotecting the Sheet
    • Range Names-Moving Around Excel, Changing a Range Definition, Deleting a Range Definition,
    • Page Setup Options
    • Printing-Automatic Compression, Changing Paper Size, Headers and/or Footers, Gridlines, Row/Column Headings, Changing Page Order, Print Titles, Saving Settings in Default Template, Setting/Removing Print Area
    • Splitting Windows
    • Setting Views
    • Calculating Percentages
    • Formatting Zero Values
    • Dates-Entering the Current Date/Time, Entering the System Date/Time, Choosing Additional Date Formats
    • Fill Series Feature
    • Using Ctrl-Fill
    • Using Fill Justify
    • Manual Recalculation
    • Auto Recover Feature
    • Sharing Excel Data Within Windows
    • Linking Data from the Clipboard
    • Graphics-Inserting/Deleting, Resizing/Rotating, Moving
    • Find Feature
    • Replace Feature
    • Hiding/Unhiding Columns
    • Inserting/Deleting Cell Comments
    • Range Value
    • Enhancing File Appearance-Adding Color to Text, Adding Background Color, Adding Shading, Adding Borders, Font Enhancements
    • Wrapping Text Within a Cell
    • Using the Format Painter
    • Removing Formatting from a Cell
    • Using the Drawing Tools
    • Using the Text Box Feature
    • Drawing Features
    • Macros-Recording, Viewing the Visual Basic Code, Running
    • Exiting From Excel

    Excel Basics
    Course Outline: Program Objectives: Students will learn basic worksheet functions and formulas and how to work with data in spreadsheets.
      Topics covered in class:
    • Introduction to Excel
    • Explanation of the Excel Screen
    • Minimize, Maximize, Restore, and Close
    • Ribbon Bar
    • Office Button
    • Quick Access Toolbar and How to Customize
    • Formula Bar
    • Excel Workspace
    • Changing the Font and Point Size
    • Status Bar
    • Excel Mouse Shapes
    • Auto Fill Feature
    • Moving the Cell Pointer
    • Correcting Errors in a Spreadsheet
    • Text as Labels
    • Numbers as Labels
    • Numbers as Values
    • Selecting Cells
    • Undo Feature
    • Ways to Enter Data
    • Creating Formulas-Addition/Subtraction, Multiplication/Division, Average, Minimum/Maximum, Count
    • The Function Wizard
    • Displaying Formulas
    • Rules for Entering Formulas
    • Help Feature
    • Opening a Spreadsheet
    • Save As Feature
    • Save vs. Save As
    • Switching Between Spreadsheets
    • Closing a File
    • Changing Column Widths
    • Changing Text Alignment
    • Changing Text Orientation
    • Format Painter Feature
    • Centering Text Over Several Columns
    • Copying Formulas
    • Formatting Numeric Entries
    • Inserting/Deleting Columns and Rows
    • Printing a Worksheet
    • Move Feature
    • Copy Feature
    • Clearing the Contents of a Cell
    • Entering the Current Date
    • Piggyback Clipboard
    • Exiting Excel

    Register By: July 5, 2012. Payment/Cancellation Policy: Make checks payable to “MASCPA”. Non-member payment is due prior to class start date. Cancellations five business working days or less and ‘no shows’ will be charged full course price. Substitutions are welcome.

    Word Intermediate Part I
    Course Outline: Program Objectives: Students will learn intermediate skills including: Bullets & Numbering, Word Art, Styles, Graphic Lines, Tables, and Mail Merge using Microsoft Word.
      Topics covered in class:
    • Moving Around the Word Screen
    • Enhancing the File Appearance
    • Selecting Text to Change
    • Defining Auto Text
    • Inserting Auto Text
    • Printing Auto Text
    • Numbering Pages
    • Headers or Footers
    • Footnotes or Endnotes
    • Indenting Text from Both Margins
    • Numbering
    • Bullets-Customizing Bullets, Creating Picture Bullets
    • Centering Page Top to Bottom
    • Word Art for Dramatic Effects
    • Styles-Creating/Applying/Changing, Using in New Documents
    • Dividing Documents into Sections
    • Newspaper Columns
    • Manual Column Break
    • Adding a Border to Text
    • Adding Shading to a Table or Paragraph
    • Graphic Lines
    • Quick Lesson in Graphics
    • Table Feature-Changing Column Width, Inserting Columns/Rows, Deleting Columns/Rows, Merging Cells, Centering Between Margins, Removing the Gridlines
    • Mail Merge-Preparing the Main Document, Attaching a Data Source, Creating a Data Source, Inserting the Date into the Form Letter, Inserting Merge Fields, Performing the Mail Merge
    • Creating Labels for Mail Merge
    • Creating Envelopes for Mail Merge
    • Editing Labels/Envelopes Before Mailing
    • Exiting from Word


    Prerequisite: Must have Word Basics or equivalent experience

    Register By: May 23, 2012. Payment/Cancellation Policy: Make checks payable to “MASCPA”. Non-member payment is due prior to class start date. Cancellations five business working days or less and ‘no shows’ will be charged full course price. Substitutions are welcome.

    Powerpoint Intermediate
    Course Outline: Program Objectives: Students will learn more advanced features of PowerPoint including slide masters, objects, charts, and setting up screen shows.
      Topics covered in class:
    • Presentation Tips
    • Rehearsal Feature
    • Cloning an Existing Slide Show
    • Viewing the Slide Show
    • Shortcut Menus
    • Canceling a Dialog Box/Shortcut Menu
    • Normal/Outline Views
    • Splitting a Slide Into Two Slides
    • Notes Page Views
    • Slide Master
    • Adding Date/Time/Number to Slides
    • Adding Footer Information to Slides
    • Changing Color Scheme on a Slide
    • Adding Shading to a Slide
    • Removing Background Objects
    • Format Painter
    • Placing Boxes Around Text
    • Drawing Toolbar
    • Adding a Text Box
    • Inserting a Blank Slide
    • Duplicating a Slide
    • Adding Drawing Guides/Grids
    • Snap to Grid
    • Ruler Bar
    • Word art for Dramatic Effects
    • Objects-Drawing/Selecting, Grouping/Ungrouping, Regrouping, Duplicating
    • Modifying Objects-Aligning/Resizing, Flipping/Rotating, Overlapping, Changing Shapes, Adding Shadows and Text
    • Moving All Items at Once on the Slide
    • Quick Lesson in Graphics
    • Editing PowerPoint Clip Art
    • Increasing Your Clip Art Gallery
    • Creating a Chart
    • Importing Excel Data Into PowerPoint
    • Find/Replace Features
    • Changing Orientation
    • Setting Tabs
    • Changing Fonts
    • Deleting a Slide
    • Hidden Slides
    • Copying/Duplicating a Slide
    • Bullets
    • Animating Graphics, Pictures and Text
    • Slide Show
    • Organizing the Slide Show-Special Effects, Running Manually/Automatically, Setting Up the Show, Picking the Pen Color, Running the Slide Show
    • Saving True Type Fonts
    • Transporting the Presentation


    Register By: May 23, 2012. Payment/Cancellation Policy: Make checks payable to “MASCPA”. Non-member payment is due prior to class start date. Cancellations five business working days or less and ‘no shows’ will be charged full course price. Substitutions are welcome.

    Word Intermediate Part II
    Course Outline: Program Objectives: Students will learn additional intermediate skills including: Fields, Auto Correct, Graphics, Joining Tables, and Macros using Microsoft Word.
      Topics covered in class:
    • Moving Around the Word Screen
    • Selecting Text to Change
    • Opening Word Files Quickly
    • Opening Multiple Word Files
    • Combining Word Files
    • Deleting Word Files
    • Removing Dialog Boxes
    • Quick Menus
    • Changing View Modes
    • Fields-Date, Time, Page Number, File Name, Fill-In, Updating Fields
    • Special Word Characters
    • Show/Hide Button
    • Revealing Formatting Codes
    • View/Zoom Control
    • Editing a File in Print Preview
    • Shrink to Fit Feature
    • Font Changes
    • Changing the Default Font
    • Quick Format Feature
    • Removing All Formatting at One Time
    • Drop Caps
    • Auto Correct Feature
    • Find Feature
    • Find and Replace Feature
    • Printing Selected Text
    • Changing the Paper Orientation
    • Creating Symbols
    • Thesaurus Feature
    • Joining Two Tables Into One Form
    • Table Auto Format Feature
    • Tips for Forms
    • Text in a Box
    • Indenting From Left and Right Margins
    • Flush Right Tabs With Leaders
    • Flush Right Tabs Without Leaders
    • Returning to Default Tabs
    • Sorting/Alphabetizing Feature
    • Sorting Paragraphs
    • Graphics-Lines, Full Page Borders, Editing
    • Macros-Quick Macro Record Steps, Recording a Macro, Running a Macro, Deleting a Macro
    • Exiting From Word


    Register By: June 8, 2012. Payment/Cancellation Policy: Make checks payable to “MASCPA”. Non-member payment is due prior to class start date. Cancellations five business working days or less and ‘no shows’ will be charged full course price. Substitutions are welcome.

    Word Advanced
    Course Outline: Program Objectives: Students will learn advanced skills including: Password Protection, Advanced Table Features, Multiple Column Bullets, File Management, Master Documents, Bookmarks, and using Excel data in a mail merge using Microsoft Word.
      Topics covered in class:
    • Word Typing Tips
    • Moving Around the Word Screen
    • Select Browse Icon
    • Selecting Text to Change
    • Password Protection-Setting a Password, Removing a Password, Opening a Read Only File
    • Customizing Menus and Toolbars
    • Customizing Supplemental Dictionary
    • Spell and Grammar Check Features
    • Removing Grammar Check
    • Auto Correct Options
    • Smart Tags
    • Increasing Recently Used File List
    • Changing Word Case
    • Highlighter Pen
    • Table Feature-Heading Option in a Table, Tables with Math Feature, Moving Columns or Rows, Preserving Row Height
    • Creating Lines to Type on
    • Templates-Saving a Template, Using a Template
    • Forms-Creating a Form, Creating a Text Field, Creating a Drop-Down List, Creating a Check Box Field, Using the form
    • Creating Multiple Columns of Bullets
    • Creating Sub-Bullets
    • File Management-Changing Views, View Icons, Sorting Files, Properties Icon, Preview Icon, Files of Type
    • Track Changes Feature
    • Comparing Two Copies of a Document
    • Working With Hidden Text
    • Printing Hidden Text
    • Adding Words to Auto Text
    • Master Documents-Creating/Saving Master Documents, Using the Hyperlinks in Master Documents, Expanding and Collapsing Master Documents
    • Envelops-Adding to a Document, Changing the Font, Adding Postal Bar Code
    • Labels-Without a Data File, Printing a Single Label, Full Page of the Same Label
    • Fixing Up Labels and Envelopes
    • Using Excel Data for a Mail Merge
    • Creating/Using Bookmarks

    Facilitating Change
    Course Outline: Everyone reacts to change in the workplace differently. Successful supervisors will create an adaptive workplace to engage and benefit from change. Workshop participants will learn what factors impact change, how to manage change effectively and how to assist their organization in adapting to an ever changing environment. Register by: ASAP.

    Successful Interactions
    Course Outline: This workshop will help individuals interact more effectively across the organization. At the foundation will be seeing everyone the individual interact with as an external or internal customer. Proven selling techniques will be applied to enhance participants interactions with others inside and outside the company. Register by: ASAP

    Listening Skills
    Course Outline: Learn the basics of listening skills, how to be a proactive listener, and how to use listening to your advantage. Register by: ASAP.

    Team Leadership
    Course Outline: Does your team have clearly identified goals? Does your team have written ground rules you have all agreed to live by? Does your team know its customer and the needs you are trying to meet? Having a clearly identified customer, ground rules and goals gives a group its focus. Without these key ingredients it is very difficult for a team to be effective.

    Building Internal Relationships
    Course Outline: Participants will examine networking and relationship fundamentals as a means to achieve partnerships with co-workers, managers, and support organizations. Such components as building respect, developing active listening skills and creating win-win situations will be addressed. Register by: One week prior to class

    Leading Projects
    Course Outline: The project leader is the individual responsible for planning, organizing, securing and managing the resources needed to achieve a specific goal. This workshop is designed to focus on understanding the nature of projects, the language of project management, and the role of the project manager. Issues such as the project life cycle, stakeholder identification, project processes, project initiation and project planning are discussed. Register by: One week prior to class.

    Itar Seminar
    Course Outline: This seminar will provide an in-depth overview of the information exporters need to know to comply with U.S. export control requirements for munitions items / defense articles as set forth by the International Traffic in Arms Regulations (ITAR).
    Learn why your products qualify as munitions items/defense articles instead of dual use goods. Learn what you need to do before exporting or importing defense-related articles and services on the United States Munitions List. Many exporters readily jump to the conclusion that Munitions item status is relevant only for tanks, fighter jets, and missiles and fail to consider even the possibility that their products are defense articles. However, even a product as innocuous as a fuel gauge on an aircraft will qualify as a Munitions Item, if the aircraft in which the fuel gage is installed is a Munitions List item and the fuel gauge was specially designed or specially modified for such aircraft.
      Topics Include:
    • Definition of export under ITAR
    • ITAR export procedures
    • Registration with DDTC
    • Commodity Jurisdiction Requests
    • Technical data exports
    • Exports of defense services
    • Foreign national persons
    • ITAR enforcement
    • Voluntary disclosures
    • Case examples

    *Please note that the check should be made payable to MASCPA and mailed to MASCPA, 160 Roosevelt Ave., Suite 400, York PA 17401. Any company interested in joining the Electronics Consortium, please call Tammy Marcase at 717-843-3891.
    Payment must accompany non-member registration. Cancellation Policies Apply. Cancellations with less than five business days notice will be charged.Questions: Fax/Mail/Call: Tammy Marcase, 160 Roosevelt Ave., Ste 400, York, PA 17401, Phone – (717) 843-3891, Fax - (717) 854-9445, E-mail: tmarcase@mascpa.org

    This training is supported by funding through the Department of Labor and Industry.

    * NOTE: Course titles, costs, length and vendor are presented for planning purposes only and are subject to change.